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User Guide
Unica Deliver is a web-based, enterprise scale marketing message solution that you can use to conduct outbound bulk messaging and transactional messaging campaigns. Deliver integrates with Unica Campaign and with secure message composition, transmission, and tracking resources that are hosted by Unica.
Methods for sending personalized email
To send personalized message to each member of your target audience, you conduct a Deliver messaging. Deliver provides several different ways to perform a messaging run .
Sending transactional email messages
A transactional message is a single message that is sent in response to a specific, predetermined transaction that is detected in your business systems. Transactional messages tend to have higher open rates than other types of marketing message. Message recipients are more likely to open a message that is related to a transaction they recognize or expect than they are to open an unsolicited message. Unica provides the Deliver Transactional messaging Service (TMS) as a hosted web service to process transactional messages.
About enabling mailings for transactional email
Transactional messages are based on standard messagings that have been enabled for transactional message. You enable a messaging for transactional message in Campaign, on the Summary Mailing tab. Consult the Deliver Mailings page to see which messagings are enabled for transactional message.

User Guide
Unica Deliver is a web-based, enterprise scale marketing message solution that you can use to conduct outbound bulk messaging and transactional messaging campaigns. Deliver integrates with Unica Campaign and with secure message composition, transmission, and tracking resources that are hosted by Unica.
- Unica Deliver overview
  Unica Deliver is a web-based, enterprise scale marketing message solution that you can use to conduct outbound bulk messaging and transactional messaging campaigns. Deliver integrates with Unica Campaign and with secure message composition, transmission, and tracking resources that are hosted by Unica.
- Selecting email recipients
  If you install and enable Unica Deliver within Campaign, then you can create a list that defines the recipients for a personalized messaging campaign. The list contains the recipient information that is used to address and personalize each message. You create a recipient list by configuring a Deliver process in a Campaign flowchart.
- Personalized messaging
  Unica Deliver provides message composition and personalization features that you can use to design graphically rich messages that deliver a marketing message with content that can automatically change to fit the characteristics of the message recipient.
- About configuring a mailing
  Creating and configuring a Deliver message creates the framework for organizing and running a marketing campaign.
- About testing Deliver mailings
  Testing a messaging allows you to identify and resolve any problems that might exist with your messaging list, verify how the message will appear to each recipient, and address issues that might interfere with efficient transmission and delivery of your communication. For best results, test each Deliver messaging before you use it to send a production messaging.
- Methods for sending personalized email
  To send personalized message to each member of your target audience, you conduct a Deliver messaging. Deliver provides several different ways to perform a messaging run .
  - Adherence to Contact Central preferences
    When you enable Contact Central from Affinium|ContactCentral|navigation and select Regional preference on the Campaign summary page, production and scheduled mailings sent from Deliver adhere to the Capacity and Regional Preferences defined in Contact Central.
  - Preparation for running a messaging
    To help to ensure that the messaging runs successfully, review the status of each element of the messaging configuration.
  - To send a standard mailing
    To begin sending personalized email messages immediately, you manually run a standard messaging. A standard messaging run sends a personalized email message to each individual in the recipient list. The message is based on the email communication that is referenced in the messaging configuration.
  - Options for scheduling a messaging
    To run a messaging at a specific date and time, you can schedule the messaging run. The Summary Mailing tab provides an option to configure the messaging schedule.
  - Sending a mailing as an A/B test
    You can use recipient responses to determine the most effective email design and message content by sending the mailing as an A/B test. In Deliver, you can configure and conduct an A/B test and automatically send the most effective version of an HTML email message to your audience.
  - Sending transactional email messages
    A transactional message is a single message that is sent in response to a specific, predetermined transaction that is detected in your business systems. Transactional messages tend to have higher open rates than other types of marketing message. Message recipients are more likely to open a message that is related to a transaction they recognize or expect than they are to open an unsolicited message. Unica provides the Deliver Transactional messaging Service (TMS) as a hosted web service to process transactional messages.
    - About using Deliver to send transactional email
      To use Deliver to send transactional message, digital marketers consult with application developers to complete the configuration and programming work required to send transactional message.
    - Communications that are used with transactional message
      You compose a communication for transactional message just as you would to create a communication for standard messagings. Like communication that are used with standard messagings, a communication that is used with transactional message defines the content of the email message.
    - Recipient data selection for transactional message
      Transactional messages do not rely on data that is contained in an OLT to populate personalization fields in the message. Instead, the local transactional message client application retrieves recipient-specific information that is required by a transactional message directly from your marketing databases. The client application must be able to access the databases that contain the required personalization data.
    - Global message suppression and transactional message
      Unica Deliver does not apply global email suppressions to transactional message requests.
    - Attached files for transactional email
      The Transactional Mailing Service (TMS) supports attaching files to transactional email messages. When you enable a mailing for transactional email, you must specify how many attachments you want to send with the email message. Deliver places limits on the size of individual attachments and the total size of all attachments.
    - About enabling mailings for transactional email
      Transactional messages are based on standard messagings that have been enabled for transactional message. You enable a messaging for transactional message in Campaign, on the Summary Mailing tab. Consult the Deliver Mailings page to see which messagings are enabled for transactional message.
      - About editing messagings that are enabled for transactional message
        To edit a messaging that is enabled for transactional message, you must disable the messaging for transactional message before you begin.
      - About system delays when changing transactional message status
        When you enable or disable a messaging for transactional message, the Deliver TMS requires a short delay to change status.
      - About avoiding constants in mailings enabled for transactional message
        Transactional messages do not support using constant personalization fields, which are also referred to as constants.
      - To identify personalization fields used in a document
        From the Summary Mailing tab, you can generate a list of personalization fields used in the document referenced by the messaging.
      - Enabling a messaging for transactional message
        You can enable any Deliver messaging for transactional messaging.
      - Disabling a messaging for transactional message
        To stop Deliver from accepting transactional message requests for a particular messaging, you can disable the mailing for transactional message. You can re-enable the messaging for transactional email later.
  - Monitoring messaging runs
    When you start a messaging run, the Mailing Execution and status section of the Mailing tab expands to display additional fields to monitor the progress of the messaging as Deliver transmits the personalized message.
- Quick Builder
- The Deliver Message Editor
  Digital marketers construct email, landing pages, WhatsApp messages, and text messages in Unica Deliver in the Deliver Message Editor. Marketers without specific HTML editing experience can create valid, full-featured HTML email and landing pages with the editing and personalization tools in the Message Editor.
- Analyzing your mailing results
- Supported JDBC Data Types
  Personalization fields must map to marketing database fields that are configured for a data type that Deliver supports.
- Overview

About enabling messagings for transactional message

Transactional messages are based on standard messagings that have been enabled for transactional message. You enable a messaging for transactional message in Campaign, on the Summary Mailing tab. Consult the Deliver Mailings page to see which messagings are enabled for transactional message.

You can enable any Deliver messaging for transactional message. The transactional message request fails if you have not updated the messaging configuration to enable the messaging for transactional message. However, even after you enable a messaging to send individual messages as transactional message, you can run the same messaging as a standard messaging to perform a messaging campaign involving a large volume of messages.

Each transactional message request must include the mailing code that identifies the messaging. When you enable a messaging for transactional message, note the mailing code and provide it to application developers responsible for configuring the local transactional message client.

If you are attaching files to the transactional email messages, the messaging configuration must specify the number of attachments. Every transactional email message receives the number of attachments you specify. The number of attachments entered in the messaging configuration must match the number configured in the web service request submitted to the Deliver TMS. The attached files are sent only with transactional email. Deliver does not support sending attachments when you run a standard messaging, even if the messaging is also enabled for transactional email.

You can disable the messaging for transactional message at any time. For example, you must disable a messaging for transactional message to change the messaging configuration. The Deliver TMS does not accept transactional message requests while the messaging is disabled for transactional message.

As a best practice, before you enable a messaging for transactional message, fully test the messaging and preview the Deliver document the messaging references. Make certain that the messaging and the message meet your expectations and business objectives.

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