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User Guide
Unica Deliver is a web-based, enterprise scale marketing message solution that you can use to conduct outbound bulk messaging and transactional messaging campaigns. Deliver integrates with Unica Campaign and with secure message composition, transmission, and tracking resources that are hosted by Unica.
Methods for sending personalized email
To send personalized message to each member of your target audience, you conduct a Deliver messaging. Deliver provides several different ways to perform a messaging run .
Sending transactional email messages
A transactional message is a single message that is sent in response to a specific, predetermined transaction that is detected in your business systems. Transactional messages tend to have higher open rates than other types of marketing message. Message recipients are more likely to open a message that is related to a transaction they recognize or expect than they are to open an unsolicited message. Unica provides the Deliver Transactional messaging Service (TMS) as a hosted web service to process transactional messages.
About using Deliver to send transactional email
To use Deliver to send transactional message, digital marketers consult with application developers to complete the configuration and programming work required to send transactional message.

User Guide
Unica Deliver is a web-based, enterprise scale marketing message solution that you can use to conduct outbound bulk messaging and transactional messaging campaigns. Deliver integrates with Unica Campaign and with secure message composition, transmission, and tracking resources that are hosted by Unica.
- Unica Deliver overview
  Unica Deliver is a web-based, enterprise scale marketing message solution that you can use to conduct outbound bulk messaging and transactional messaging campaigns. Deliver integrates with Unica Campaign and with secure message composition, transmission, and tracking resources that are hosted by Unica.
- Selecting email recipients
  If you install and enable Unica Deliver within Campaign, then you can create a list that defines the recipients for a personalized messaging campaign. The list contains the recipient information that is used to address and personalize each message. You create a recipient list by configuring a Deliver process in a Campaign flowchart.
- Personalized messaging
  Unica Deliver provides message composition and personalization features that you can use to design graphically rich messages that deliver a marketing message with content that can automatically change to fit the characteristics of the message recipient.
- About configuring a mailing
  Creating and configuring a Deliver message creates the framework for organizing and running a marketing campaign.
- About testing Deliver mailings
  Testing a messaging allows you to identify and resolve any problems that might exist with your messaging list, verify how the message will appear to each recipient, and address issues that might interfere with efficient transmission and delivery of your communication. For best results, test each Deliver messaging before you use it to send a production messaging.
- Methods for sending personalized email
  To send personalized message to each member of your target audience, you conduct a Deliver messaging. Deliver provides several different ways to perform a messaging run .
  - Adherence to Contact Central preferences
    When you enable Contact Central from Affinium|ContactCentral|navigation and select Regional preference on the Campaign summary page, production and scheduled mailings sent from Deliver adhere to the Capacity and Regional Preferences defined in Contact Central.
  - Preparation for running a messaging
    To help to ensure that the messaging runs successfully, review the status of each element of the messaging configuration.
  - To send a standard mailing
    To begin sending personalized email messages immediately, you manually run a standard messaging. A standard messaging run sends a personalized email message to each individual in the recipient list. The message is based on the email communication that is referenced in the messaging configuration.
  - Options for scheduling a messaging
    To run a messaging at a specific date and time, you can schedule the messaging run. The Summary Mailing tab provides an option to configure the messaging schedule.
  - Sending a mailing as an A/B test
    You can use recipient responses to determine the most effective email design and message content by sending the mailing as an A/B test. In Deliver, you can configure and conduct an A/B test and automatically send the most effective version of an HTML email message to your audience.
  - Sending transactional email messages
    A transactional message is a single message that is sent in response to a specific, predetermined transaction that is detected in your business systems. Transactional messages tend to have higher open rates than other types of marketing message. Message recipients are more likely to open a message that is related to a transaction they recognize or expect than they are to open an unsolicited message. Unica provides the Deliver Transactional messaging Service (TMS) as a hosted web service to process transactional messages.
    - About using Deliver to send transactional email
      To use Deliver to send transactional message, digital marketers consult with application developers to complete the configuration and programming work required to send transactional message.
      - Error messages for transactional email
        The Deliver Transactional Mailing Service returns error messages and related codes.
      - What digital marketers do for transactional messages
        Using Deliver to send transactional message requires advance preparation and coordination between the digital marketing team and application developers responsible for your corporate transactional systems.
      - Transactional mailing and standard messaging compared
        Deliver constructs and sends transactional messages differently than it does standard personalized message. During a standard messaging run, the system processes potentially large volumes of individually personalized messages. However, for transactional message, Deliver performs the same personalization operations for multiple web service requests, but each request processes only one message at a time.
      - About transaction events
        You can configure a transactional email to respond to any activity that your transaction management systems can detect. Deliver considers such an activity to be transaction events. Typical transaction events include purchases, customer enrollment for a service or newsletter, information requests, or customer account updates.
      - About responding to errors related to transactional email
        Sometimes a transactional email message does not transmit as expected. The failure could be due to problems with the message configuration or temporary problems with mailing resources. If the Deliver TMS determines that a problem exists, the web service returns an advisory error code to the local transactional email client.
    - Communications that are used with transactional message
      You compose a communication for transactional message just as you would to create a communication for standard messagings. Like communication that are used with standard messagings, a communication that is used with transactional message defines the content of the email message.
    - Recipient data selection for transactional message
      Transactional messages do not rely on data that is contained in an OLT to populate personalization fields in the message. Instead, the local transactional message client application retrieves recipient-specific information that is required by a transactional message directly from your marketing databases. The client application must be able to access the databases that contain the required personalization data.
    - Global message suppression and transactional message
      Unica Deliver does not apply global email suppressions to transactional message requests.
    - Attached files for transactional email
      The Transactional Mailing Service (TMS) supports attaching files to transactional email messages. When you enable a mailing for transactional email, you must specify how many attachments you want to send with the email message. Deliver places limits on the size of individual attachments and the total size of all attachments.
    - About enabling mailings for transactional email
      Transactional messages are based on standard messagings that have been enabled for transactional message. You enable a messaging for transactional message in Campaign, on the Summary Mailing tab. Consult the Deliver Mailings page to see which messagings are enabled for transactional message.
  - Monitoring messaging runs
    When you start a messaging run, the Mailing Execution and status section of the Mailing tab expands to display additional fields to monitor the progress of the messaging as Deliver transmits the personalized message.
- Quick Builder
- The Deliver Message Editor
  Digital marketers construct email, landing pages, WhatsApp messages, and text messages in Unica Deliver in the Deliver Message Editor. Marketers without specific HTML editing experience can create valid, full-featured HTML email and landing pages with the editing and personalization tools in the Message Editor.
- Analyzing your mailing results
- Supported JDBC Data Types
  Personalization fields must map to marketing database fields that are configured for a data type that Deliver supports.
- Overview

About using Deliver to send transactional message

To use Deliver to send transactional message, digital marketers consult with application developers to complete the configuration and programming work required to send transactional message.

The digital marketing team determines which transactions require an automated message response, create the appropriate message and attachments, and enable a mailing for transactional message. Application developers create a client application that processes transaction notifications, retrieves personalization data from marketing databases, and submits transactional message requests to the Deliver TMS.

Every transactional message is based on a standard Deliver mailing that references the appropriate message and personalization information. To use the standard mailing to send a single message in response to a transaction, you must enable the mailing for transactional message.

You can enable any standard Deliver mailing for transactional message. After enabling a mailing for transactional message and configuring a transactional message client to submit web service requests, sending transactional message requires no further manual intervention. However, the mailing remains available for execution as a standard or scheduled mailing.

Transactional email messages can include attachments to provide the email recipient with additional personalized information. For example, to confirm purchase of a concert ticket, the transactional email can include a printable version of the ticket and a seating map. Deliver supports email attachments only with transactional email. You cannot attach documents to standard email messages.

Consider the following points when preparing to send transactional messages.

What event triggers the transactional message?
What information is required to respond to the transaction?
What recipient contact and personalization information is required?
Do you need to include attachments with the transactional message?
Has the application development team finished configuring the local transactional message client that submits the web service request required to send the transactional message?

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