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User Guide
The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Operating
IBM Sales Center for WebSphere Commerce
Returns
When a customer is not satisfied with the product they have purchased, they can call a customer service representative (CSR) to create a return. A CSR can create, view and edit returns. Editing a return includes adding items to the return, removing items from the return, changing the credit method, credit amount and other key information, or approving it for further processing.
Creating a return
When a customer call has been received and you wants to create a return:

Creating a return

When a customer call has been received and you wants to create a return:

Procedure

Log on to the IBM Sales Center.
Select the store that the merchandise is being returned to.
Optional: Find the customer. If you do not select the customer now, you will be prompted to search for the customer when you create the return.
Optional: Find the order that the customer wants to return order items from.
Do one of the following:
- Select Create from the Return menu
- From the Order menu, select Create return from order. You will be able to enter an order number.
- Select Find Order Item from the Returns menu. A search dialog box opens. You can enter the order number. Once the order has been found you can select order items from it, which will be added to the new return.