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User Guide
The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Operating
IBM Sales Center for WebSphere Commerce
Returns
When a customer is not satisfied with the product they have purchased, they can call a customer service representative (CSR) to create a return. A CSR can create, view and edit returns. Editing a return includes adding items to the return, removing items from the return, changing the credit method, credit amount and other key information, or approving it for further processing.
Submitting a return
When a customer is not satisfied with the product they have purchased, they can call a customer service representative (CSR) to create a return. A CSR can create, view and edit returns. This section is about submitting a return.

Submitting a return

When a customer is not satisfied with the product they have purchased, they can call a customer service representative (CSR) to create a return. A CSR can create, view and edit returns. This section is about submitting a return.

Procedure

Find or create the return you want to submit.
Add at least one return item to the return.
Select the Summary page in the return editor to view the summary information
Optional: Enter any comments you want to add to the return.
Optional: Change the credit method using the list.
Click the Submit button to submit the return for approval.