WebSphere Commerce EnterpriseWebSphere Commerce Professional

Adding a return item to a return

When a customer is not satisfied with the product they have purchased, they can call a customer service representative (CSR) to create a return. A CSR can create, view and edit returns. This section explains how to add a return item to a return.


  1. Edit the return you want to add order items to.
  2. Select the Return Items page in the return editor to modify the return items.
  3. Select the Add button or left-click in the Return Items table on the page.
  4. complete the information in the columns of the Return Items table.
  5. Optional: In the Product Code column, you can click the Find symbol (Find Product icon) to search for an order. Once the order is found, all of the order items in the order are listed. Select the order item ID the customer wants to return.
  6. Click Apply to apply the return items to the return.
  7. Click Summary to proceed with modifying the return.