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User Guide
The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Operating
IBM Sales Center for WebSphere Commerce
Returns
When a customer is not satisfied with the product they have purchased, they can call a customer service representative (CSR) to create a return. A CSR can create, view and edit returns. Editing a return includes adding items to the return, removing items from the return, changing the credit method, credit amount and other key information, or approving it for further processing.
Creating a tickler for a return
If you want to create a tickler for a specific return:

Creating a tickler for a return

If you want to create a tickler for a specific return:

Procedure

Create a tickler
Choose the Store and Reason.
When creating the tickler, select the Related To drop down list and choose Return.
In the Identifier field, type the return ID or click the Find icon () to search on all returns for that customer.