WebSphere Commerce EnterpriseWebSphere Commerce Professional

Enabling tracing and debugging in the IBM Sales Center client

When working within the IBM Sales Center development environment, you can enable tracing and debugging. However, there may be situations in which you want to enable tracing and debugging in the IBM Sales Center client that is not running in the development environment.


To enable tracing and debugging in the IBM Sales Center running outside of the development environment:
  1. Create an .options file.
  2. Place a copy of the .options file in SC_installdir.
  3. Open the SC_installdir/startup.bat file and add -debug to the end of the line. The resulting line should be similar to the following: .
    "%~dp0rcp\rcplauncher.exe" -product com.ibm.commerce.telesales.TelesalesWorkbenchProduct -debug
  4. Save your changes.
  5. Run the SC_installdir/startup.bat file to start the IBM Sales Center client.


Note: The effect of step 3 and 4 is the same as the effect of selecting the Debug mode option from the preference page. See Setting IBM Sales Center preferences.

The tracing and debugging output will be in the file:

C:\Documents and Settings\your_windows_logon_id\Application Data\Lotus\XPD\logs

If you have enabled BOD requests and response dumping, the BOD files will be in the directory you specified with the com.ibm.commerce.telesales.core.impl/debug/bod/dumplocation option. By default, this directory is:
  • C:\Documents and Settings\your_windows_logon_id\Application Data\Lotus\XPD\debug\bodmessages
    Note: The Application Data folder might be a hidden folder, to view the folder select it then set it to viewable in the folder properties.

Use this list of plug-ins and functions to determine the plug-ins you will trace and debug.

Plug-in Function
telesales.core.impl Contains implementations of core extension points.
telesales Contains product branding and the system configurator extension point.
telesales.services Contains WebSphere Commerce communication services.
telesales.ui.impl Contains implementations of user interface extension points. It contains all the UI related classes which are responsible for editors, actions, dialogs and so on.
telesales.ui Contains view management extension points.
telesales.tsr.doc Contains help for the Customer Service Representative (CSR).
telesales.g11n Contains globalization helper classes and the currency format extension point.
telesales.ui.infopop Contains F1 context help definitions.
telesales.ui.win32 Contains Win32 specific modules (OLE based parts).
telesales.widgets Contains custom widgets.
telesales.resources Contains displayable string and image resources.