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Service request handlers

The IBM Sales Center service request extension point is the mechanism by which requests are made of the server and the request results are handled and the model is updated. The class that constructs the request and interprets the response is the request handler.

Each type of service request in the IBM Sales Center has its own service request handler. If you want to customize the Business Object Document (BOD) format, you will need to create a subclass and customize this class. All service request handlers are defined in the com.ibm.commerece.telesales.core.impl plug-in manifest file (plugin.xml). The plug-in manifest file has the list of service requests and the corresponding request handler class, as well as the communication service ID.