Troubleshooting Steps for Entity Model (iRecommend Components)

• Service created through Local account
• Invalid “Entity.conf” file content

Steps to resolve

1. Check for existence of the file Entity.conf at location <Apache_Root_Folder_Path>/conf .

1. For e.g. - “C:/Apache24/conf” has <Apache_Root_Folder_Path> as “C:/Apache24”
2. Verify the contents of file Entity.conf by checking the snippet with paths to << EntityModel_Directory>>. Verify and change the <VirtualHost *> tag with correct path entries to <<EntityModel_Directory>> as shown below. Where <<EntityModel_Directory>> is “ C:/HCL.iAutomate.iRecommend ” in the snippet from Entity.conf.

<VirtualHost *>

WSGIScriptAlias /iKnowledge C:/HCL.iAutomate.iRecommend/entityservice.wsgi

SSLVerifyClient require

SSLVerifyDepth 10

<Directory C:/HCL.iAutomate.iRecommend>

WSGIApplicationGroup %{GLOBAL}

Require all granted

</Directory>

</VirtualHost>

1. Ensure that service was created through Service Account and not through Local account. Refer to the figure below to check the status.

1. If not, open Windows Command Prompt in Administrator mode and run the below command:

sc config HCL.iAutomate.EntityModel obj= “ID” password= “PSWD”

where ID is the [Domain\SA ID] and PSWD is the [Password of SA] and SA is [Service Account].

‘Log On As’ field corresponding to the service HCL.iAutomate.EntityModel should be changed to ‘Service Account’. Click Start to start the service.

1. Check the Apache error log at <Apache_Root_Folder_Path>/logs/error.log.

1. If the error is because of the missing library, perform the following steps:

• Open Windows Command Prompt in Administrative mode in Apache_Root_Folder_Path:
• If open internet access is available, run the below command:

pip install package_name

• If open internet access is not available, download wheel file for package from where user has internet connectivity and move onto server at same location where it needs to be installed. E.g. https://pypi.org has a repository of most used wheel files, else other sources are available as well. Subsequently, run the below commend:

pip install package_name.whl

If the issue pertains due to problem in the code, contact the System Administrator.

• Paths are not correct in Entity.conf
• Port is not correct

Steps to resolve

1. If the issue is due to the incorrect paths, refer to resolution steps mentioned for issue in Table 75 - iRecommend Components: Scenario 1 .

1. Also, check if correct port is being used. To identify the correct port, perform the following steps:

• Open Entity.conf
• Search for Listen xxxx

• e.g. – Here the image below shows the port set for EntityModel component is 9000.

#

Listen 9000

# ports, instead of the default. See also the <VirtualHost>

# directive

1. The set port is one where EntityModel is deployed.

Steps to resolve

1. Press Win+R, type services.msc and press Enter to open Windows Services.

1. Find service HCL.iAutomate.EntityModel and select it.
2. Click Start to start the service, if it’s not running already.