Troubleshooting for BigFix Runbook AI Installer

Steps to resolve

1. Check if antivirus is not stopping the exe from running.
2. Ensure that the installer file has been unzipped as per the defined procedure and all contents have been extracted successfully.
3. Refer to the log and exception files (available where the installer has been unzipped) for more information.

Steps to resolve

1. Check if antivirus is not stopping the exe from running.

1. Ensure that the installer zipped file has been unzipped as per the defined procedure and all the contents have been extracted successfully.
2. Refer to the log and exception files (available where the installer has been unzipped) for more information.

Steps to resolve

1. Check the connectivity to the database server.

1. Ensure that the DB port (1443) is open for communication.
2. Ensure that the username and password are entered correctly.
3. Refer to the log and exception files (available where the installer has been unzipped) for more information.

Steps to resolve

1. Check if all the details have been entered correctly.

1. Ensure that the user has administrator privileges.
2. Refer to the log and exception files (available where the installer has been unzipped) for more information.

Steps to resolve

1. Ensure that all the pre-requisite software are installed under the Local System under Registry.

1. Click Win+R and type regedit.msc to open Registry.
2. To check the exact path in Registry, refer to installer logs under log folder inside installer. If the user doesn’t have access to Registry, then check in installed programs.

Steps to resolve

1. If the failure is due to database, resolve the issue as per the error message suggests.

1. If the error is “No module named ‘pip’”, then it could be an issue related with Python installation. Please uninstall python and follow the installation steps again as mentioned in pre-requisite document and ensure that the installation is correct.
2. If the failure is due to components, ensure that all the pre-requisites are completed. To check the exact error, find the complete command in the installer logs available in the log folder inside the installer.
3. Run the command in Command Prompt.
4. For e.g.: -"C:\IAUTOMATE\DATACOLLECTION\SRServices.bat" HCL.iAutomate.DC "C:\IAUTOMATE\DataCollection\DataCollection\HCL.iAutomate.DataCollector.Service.Host.exe"
5. Repeat steps 3 & 4 for all the respective components.
6. LISTENER: - <path of bat file> <service name> <path till service folder> <admin email ID> <password>
7. E.g.: - "C:\IAUTOMATE\LISTNER\SRServices.bat" HCL.iAutomate.Listener "C:\IAUTOMATE\Listner\Listner\HCL.iAutomate.Listner.Service.Host.exe" test@hcl.com 123456
8. DATACOLLECTOR: - <path of bat file> <service name> <path till service folder> <admin email ID> <password>
9. E.g.: - "C:\IAUTOMATE\DATACOLLECTION\SRServices.bat"HCL.iAutomate.DC "C:\IAUTOMATE\DataCollection\DataCollection\HCL.iAutomate.DataCollector.Service.Host.exe" test@hcl.com 123456
10. IRECOMMEND: - <path of bat file> <path till iRecommend folder> <drive letter>: <port> <admin email ID> <password>
11. E.g.: - "C:\IAUTOMATE\iRecommend\recommendBatch\irecommend_batch.bat" "C:\IAUTOMATE\iRecommend\recommendBatch" C: 9000 test@hcl.com 123456
12. Entity: - <path of bat file> <path till entity folder> <drive letter>: <port> <admin email ID> <password>
13. E.g.: - "C:\IAUTOMATE\iRecommend\batchFile\entity_batch.bat" "C:\IAUTOMATE\iRecommend\batchFile" C: 9003 test@hcl.com 123456
14. IPARSE: - <path of bat file> <path till iparse folder> <drive letter>: <port> <admin email ID> <password>
15. E.g.: - "C:\IAUTOMATE\iParse\iparse_batch.bat" "C:\IAUTOMATE\iParse\\" C: 8006 test@hcl.com 123456
16. GENERIC SERVICE: - <path of bat file> <service name> <path till service folder> <admin email ID> <password>
17. E.g.: - "C:\IAUTOMATE\GENERICSERVICE\SRServices.bat" HCL.iAutomate.GenericExecutor "C:\IAUTOMATE\GenericService\GenericService\HCL.iAutomate.Generic.Host.exe" test@hcl.com 123456
18. RBA SERVICE: - <path of bat file> <service name> <path till service folder> <admin email ID> <password>
19. E.g.: - "C:\IAUTOMATE\RBA\SRServices.bat" HCL.iAutomate.RBAComponent "C:\IAUTOMATE\RBA\RBA\Hcl.RbaService.Component.Host.exe" test@hcl.com 123456
20. IRELEASE: - <path of bat file> <service name> <path till service folder> <admin email ID> <password>
21. E.g.: - "C:\IAUTOMATE\RELEASESERVICE\SRServices.bat" HCL.iAutomate.ReleaseService "C:\IAUTOMATE\ReleaseService\ReleaseService\HCL.iAutomate.Release.Host.exe" test@hcl.com 123456
22. IUNIQUE: - <path of bat file> <path till iUnique folder> <drive letter>: <port> <admin email ID> <password>
23. E.g.: - "C:\IAUTOMATE\iUnique\iUnique\iunique_batch.bat" "C:\IAUTOMATE\iUnique\iUnique" C: 8009 test@hcl.com 123456
24. ISCRIPT: - <path of bat file> <path till iScript folder> <drive letter>: <port> <admin email ID> <password>
25. E.g.: - "C:\IAUTOMATE\iScript\iScript\iscript_batch.bat" "C:\IAUTOMATE\iScript\iScript\" C: 8030 test@hcl.com 123456
26. IKOWLEDGE BASIC: - <path of bat file> <path till iKnowledge folder> <drive letter>: <port> <admin email ID> <password>
27. E.g.: - "C:\IAUTOMATE\iKnowledge\iKnowledge\iknowledge_batch.bat" "C:\IAUTOMATE\iKnowledge\iKnowledge" C: 8024 test@hcl.com 123456
28. IKNOWLEDGERATING: - <path of bat file> <path till crawler folder> <drive letter>: <port> <admin email ID> <password>
29. E.g.: - "C:\IAUTOMATE\KnowledgeRating\KnowledgeRating\Rating.bat" "C:\IAUTOMATE\KnowledgeRating\KnowledgeRating\\" C: 8027 test@hcl.com 123456
30. ICRAWLER: - <path of bat file> <path till crawler folder> <drive letter>: <port> <admin email ID> <password>
31. E.g.: - "C:\IAUTOMATE\ADVANCEKNOWLEDGE\Crawler\crawler_install.bat" "C:\IAUTOMATE\ADVANCEKNOWLEDGE\Crawler\" C: 9019 test@hcl.com 123456
32. Batch script to install IKNOWLEDGEINDEXER, IKNOWLEDGESCREENS, IKNOWLEDGESEARCH
33. <path of bat file> <path till crawler folder> <drive letter>: <port> <admin email ID> <password>
34. E.g.:- "C:\IAUTOMATE\ADVANCEKNOWLEDGE\\iKnowledge_batch.bat" "C:\IAUTOMATE\ADVANCEKNOWLEDGE\” C: 9009 9013 9016 test@hcl.com 123456

Steps to resolve

1. If the failure is due to database, check the error.

1. If the error reads - “Violation of UNIQUE KEY constraint 'IX_CodeMaster'. Cannot insert duplicate key in object 'dbo.CodeMaster'. The duplicate key value is (secret manager).”, then the issue is due to multiple times of execution of DB scripts.
2. To resolve this error, go to iAutomateDB database, and run the below command.

   IF EXISTS (SELECT 1 FROM CodeMaster WHERE Code='secret manager')

   BEGIN

   DELETE FROM CodeMaster WHERE Code='secret manager'

   END

   GO

3. After executing the above script, run the installer again.
4. If the same issue persists, then perform above steps again.