Troubleshooting: Cannot create a promotion

This topic provides information that might help resolve problems with promotion creation.

Problem

After following the instructions for creating a promotion, the server will not permit the promotion to be saved.

Solution

You cannot create a promotion that has the same name as a promotion marked for deletion. The database record corresponding to a promotion marked for deletion is not physically removed until the Database Cleanup utility is run. If you must create a promotion with the same name, contact your Site Administrator.

You should not use the same promotion identifier for two or more promotions in a single store. By default, the database record corresponding to a deleted promotion is marked for deletion, and is not physically removed. Therefore, you cannot recreate a promotion with the same identifier. If you must create a promotion with the same identifier as the deleted promotion, the Database Cleanup utility can be configured to physically remove promotion from database. Refer to Configuring the Database Cleanup utility to delete more tables and columns for details.