WebSphere Commerce provides a suite of applications to support the daily operations of business users, customer support representatives, and others. The following table lists business user tasks and links to topics about the tools and interfaces.
Role Responsibilities Tools and interfaces
Seller Set up general setting for the store, for example shipping, taxes, and return reasons Managing the store
Marketing Manager
  • Create and manage activities that support your site's marketing campaigns.
  • Deliver targeted marketing messages to customers on store pages, or using e-mail and text messages.
Management Center Marketing tool
Create and manage promotions that support your site's marketing campaigns. Management Center Promotions tool
Category Manager and Product Manager
  • Manage the catalog hierarchy
  • Manage sales catalogs
  • Manage product catalogs.
Management Center Catalogs tool
Customer Service Representative (CSR)
  • Customer service tasks
  • Order management tasks