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The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Troubleshooting
Fix pack issues
If you encounter problems during the installation or uninstallation of the WebSphere Commerce fix pack, review the following issues:
Prerequisite issues
If you encounter problems related to prerequisite errors during the installation of a WebSphere Commerce fix pack, review the following issues.
Fix pack prerequisite checking failed with a "failed to export" message
During the installation or uninstallation of a fix pack, prerequisite checking might fail with a "failed to export" message.

Troubleshooting: Fix pack prerequisite checking failed with a "failed to export" message

During the installation or uninstallation of a fix pack, prerequisite checking might fail with a "failed to export" message.

Problem

If the prerequisite checking failed during the application of the fix pack, the following message is produced:

Failed to export the WebSphere Commerce instance to user_temp_dir/wcupdate 
directory.For more information, see the log file: "WC_installdir/logs/update/
actions/install/exportear_instance_name.log".

If the prerequisite checking failed during uninstall, the following message is produced:

Failed to export the WebSphere Commerce instance to user_temp_dir/wcupdate 
directory.For more information, see the log file: "WC_installdir/logs/update/
actions/uninstall/exportear_instance_name.log".

Solution

Ensure that the WebSphere Application Server Administrative server is started, and attempt the install or uninstall again.