Add Canned Message

  1. Agents or supervisors can add personal canned messages by clicking on "Message" button at the top right corner of the canned message page.
Figure 1. Figure 122 – Message Icon
https://lh5.googleusercontent.com/laGu6T9GjsxkWDEhnG-lKeCIDNO2ywDStdwlixZn-ZyDwaxMSg5sARVGj0-bPQdzvlgyGbKBqik6eU__OQkzcv3T-OTghBzUv4KvhQrWIaFnpZr3ZItx_aU-J2kHK1iCX2SNZOJXqtRpr_qD-HaQZ-o
  1. The following page appears:
Figure 2. Figure 123 - Adding Canned Message
https://lh6.googleusercontent.com/E6Unq-tKR5sN7O9BRPkVY05Iq8ps0Y7tpIO-IiS_EUhF5n8WntpJs7hj2mWcItzG1mD0bNfmVo8HIkcAG91DaDRCXbAa8mjKOZxj9vHXwAQW0ZmSirJ1CGqc45IitzUspPx7Xi9L-U6emYZrmA7O4to
  1. Fill out the required information and click Add. A success message appears:
Figure 3. Figure 124 – Success Message
https://lh6.googleusercontent.com/WQbWYaKnpSh10_2LMKH6En2kpXWMOGYLMCK2JHMEkndQeBAYeN4dv9Zfp_nBRnbEzT-dnbrg1WphrpShMc393dARj3sPgTGQLVlKAY4L8EgH47CdAXBSAzjygezT7oADJ_Z5vRWlgGScwHDi9a1LxD8