Transfer History

It shows the agent's entire chat history.

  1. Clicks Open as shown in the following figure.
Figure 1. Figure 118 – Chat History – Open Button
https://lh5.googleusercontent.com/mznT5aZWPcS5rKOk_mgOgn5B97qrnw6YaLKhRDeOxC2mzrQuXTSwUgDiUd4Ouofn03ELV-pf9Th7lI7hxUT5cJbjXL55g0ph66Dj3QPJCegFgqa87pTkAvFdwNodSqLVQSjdGtNGN7kt0ACcGvu2uYw
  1. It shows all the previous conversations that took place.
Figure 2. ]Figure 119 – Transfer History
https://lh5.googleusercontent.com/xhOrv-Q_biH_9rPYfteHacR8KEbKf8RTe_dKFWpJjV0Mw3D4a54YzOJxBZZOx2AMrqsg_W-2NyVxiC_OH5LlS-9tjo-p2aJCS3fQRxYTpd4iraBMFoUF4mtTE5xM0GbSXi-OiWmZCVp2B_YmvMHw5nY

The agent can only view his conversations.