Accessing Agent Assist - Supervisor

  1. To access the "Agent Assist” console, open the URL https://tenant/admin#/agentassist
  2. Search for "Agent Assist" in the search bar on the cognitive console as shown in the following figure:
Figure 1. Figure 1 – Cognitive Console
  1. On the Cognitive Console, select the "Agent Assist" card.
Figure 2. Figure 2 - Agent Assist Card
  1. On selecting the "Agent Assist" card from the Cognitive Console, if user logged in through the supervisor credentials, the following console appears:
Figure 3. Figure 3 - Agent Assist Home Page

  1. Supervisors have the access of following 4 tabs:
  • Agent
  • Settings
  • Custom Messages
  • Recommendation to Learn