Recommendation To Learn Tab
This section is used for Auto-learning. Agents can suggest variations or SOPs, which come under the "Recommendation to Learn" tab and are only visible to supervisors of that particular desk.
Variations or SOPs added are not implemented directly. They are checked at two levels:
- The supervisor should approve the use case in the agent assist console.
- SMEs should approve in Conversation Designer (supervisors do not have access to CD).