Recommendation To Learn Tab

This section is used for Auto-learning. Agents can suggest variations or SOPs, which come under the "Recommendation to Learn" tab and are only visible to supervisors of that particular desk.

Figure 1. Figure 32 – Recommendation to Learn
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Variations or SOPs added are not implemented directly. They are checked at two levels:

  1. The supervisor should approve the use case in the agent assist console.
  1. SMEs should approve in Conversation Designer (supervisors do not have access to CD).