Add Comment

The agent can add messages for sending to the users by clicking on the "Add Comment" icon as shown in the following figure:

https://lh3.googleusercontent.com/yEDNyT3FYnO_ghbuMm1r2LkQTKcBSs8QPtk4NSSWGxVPU1t_Pz4KjRC4cjy9xSvKQvvHlv4OnfF5Rd4Yiv5upqePmxiytYx8AovD-KzTjJEBF0B7dxLBl-_ZDeWTRBDzPeYfJQph9HVbQ7yGtC3L94w

The following types of messages can be added:

  • Canned Messages: This is a predetermined text message; they are written in advance and can be deployed with a single click. Canned messages are set by either Admin or Supervisor for a specific desk.
  • Personal Canned Messages: Personal canned messages are the personal signature of an agent. Every personal canned message can be updated and can be sent to user by using "edit" and "send" options.