Attach Document

  1. If agent wants to send any screenshots or file to user, he must click on the attach document icon as shown in figure below:

File size should be less than 50 MB

Figure 1. Figure 85 - Attach Document Icon
  1. After clicking on the attach Document icon, agent needs to browse for the image or file that he wishes to upload.
Figure 2. Figure 86 – Agent Uploading File

  1. Once the agent attaches the file, the file is displayed in the chat window as shown in the following figure:
Figure 3. Figure 87 - Attached File in Agent Chat Window
  1. The attached file is sent to the user, and it is visible in BigFix AEX chat window:
Figure 4. Figure 88 - Attached File Sent to User Visible in BigFix AEX Chat Window
  1. If the user wants to send any screenshots or file to the agent, he must click on the Send File icon as shown in figure:

File size should be less than 50 MB.

Figure 5. Figure 89 - Send File Icon in BigFix AEX Chat Window
  1. After clicking on the Send File icon, the user needs to browse for the image or file that he wishes to upload.
Figure 6. Figure 90 – User Uploading File
  1. Once the user attaches the file, the file is displayed in the BigFix AEX chat window as shown in the following figure:
Figure 7. Figure 91 - Attached File in BigFix AEX Chat Window
  1. The attached file is sent to the agent and it is visible in agent chat window:
Figure 8. Figure 92 - File Received by Agent in Agent Chat Window