Timeout setting

About this task

The timeout can be changed by setting the timeout property in computer settings in BigFix Console. This setting is supported in BESClient version 9.5.11 and above. The purpose of the setting is to configure the time (in seconds) exceeding which, long-running shell or scripting commands executed by BigFix Inventory fixlets are terminated. It prevents a situation where a process hangs and consumes system resources.
If timeout is exceeded, an error is reported in BESClient log, similar to:
Command failed (Thread execution failed due to timeout, process was terminated.) wait 
"C:\Program Files (x86)\BigFix Enterprise\BES Client\LMT\CIT\deltarun.bat" (action:577086755)

If a specific endpoint requires more time for a command completion (timeout is reached with the default value), for example machine performance is low or there is much data to process, then the value can be adjusted, accordingly.

Note: Timeout properties:
  • For BigFix Inventory: BFI_Wait_Timeout_Override
    • default value: 300
    • used in capacity scans, software scans, detailed hardware scan, enterprise applications discovery
  • For CIT Signatures: CITTEST_Wait_Timeout_Override
    • default value: 900
    • used in CIT signatures troubleshooting fixlets

To change the settings, perform these steps:

Procedure

  1. Log in to BigFix Console.
  2. In Management > Computers, select a computer.
  3. Right click on the computer and select Edit Computer Settings. Edit Settings for Computer <computer_name> window appears.
  4. Click Add. Add Custom Setting dialog box appears.
  5. In the Setting Name field, enter the timeout property as setting name.
  6. In the Setting Value field, enter the value of time in seconds.
  7. Click OK. New setting appears on the Custom Settings list.
  8. Click OK on the bottom of Computer Settings window to send modified properties to the endpoint.

    Result: After the action status changes to "Completed", the settings are saved on the computer.

Adding property to multiple computers at once

About this task

You can also add property to multiple computers at once. To add properties, perform these steps:

Procedure

  1. Log in to BigFix Console.
  2. In Management > Computers, select multiple computers and right click on one of them.
  3. In the menu choose, Edit Computer Settings. A new window appears.
  4. Select Custom Setting.
  5. In the Name field, enter the timeout property as setting name.
  6. In the Value field, enter the value of time in seconds.
  7. Click OK on the bottom of Computer Settings window to send modified properties to the endpoints

    Result: After the action status changes to "Completed", the settings are saved on the computers.

    For more information about editing computer settings see, Edit Settings for Computer.