Types of user accounts: internal and external

When HCL® Marketing Software is integrated with an external server (such as a supported LDAP server or a web access control system), it supports two types of user accounts: internal and external.

• Internal - User accounts that are created within HCL Marketing Software using the security user interface. These users are authenticated through HCL Marketing Software.
• External - User accounts that are imported into HCL Marketing Software through synchronization with an external server. This synchronization occurs only if HCL Marketing Software has been configured to integrate with the external server. These users are authenticated through the external server. Examples of external servers are LDAP and web access control servers.

Depending on your configuration, you might have only internal users, only external users, or a combination of both. If you integrate HCL Marketing Software with Windows™ Active Directory and enable LDAP, you can have only external users.

For more information about integrating HCL Marketing Software with an LDAP or Windows Active Directory server, see the relevant sections in this guide.

Management of external users

Usually, the attributes of external user accounts are managed through the external system. Within HCL Marketing Software, you can control the following aspects of an external user account: data sources, notification preferences, locale preference for HCL Marketing Software applications, and membership in internal groups (but not external groups).

Identifying internal and external users in the HCL Marketing Software interface

In the Users section of HCL Marketing Software, internal and internal users have different icons, as follows.

• Internal -
• External -