Properties of internal user accounts

When a user forgets a password

Marketing Platform stores internal user passwords in hashed form, and these stored passwords cannot be restored to clear text. You must assign a new password for users with an internal account who forget their password.

Resetting a password

Users with internal accounts can change their own passwords by providing the original password and entering and confirming the new password. The HCL® Marketing Software administrator can also reset any user password as needed.

Password expiration dates

You can set password expiration intervals for all users on the Configuration page. You can also set expiration dates on a per-user basis for users (when the system-wide expiration date is not set to never expire).

System status of user accounts

The system status of a user is either active or disabled. A user with a disabled account cannot log in to any HCL Marketing Software application. If a disabled user account was formerly active, with membership in one or more groups, you can make the account active again. When you make a disabled user account active the group memberships are retained.

Alternate login

You can specify an alternate login for any user account. An alternate login is typically required when the Campaign listener runs as root on a UNIX™-type system.

Data sources

A user needs appropriate credentials to access the data sources used by some HCL Marketing Software applications. You can enter these credentials as a data source in the user account properties.

When a user is working in an HCL Marketing Software application such as Campaign and is prompted for data source information, the HCL Marketing Software application stores this information in Marketing Platform data store. These data sources appear in the data source list for the user in Marketing Platform even though they were not created using the HCL Marketing Software interface.