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User Guide
Unica Deliver is a web-based, enterprise scale marketing message solution that you can use to conduct outbound bulk messaging and transactional messaging campaigns. Deliver integrates with Unica Campaign and with secure message composition, transmission, and tracking resources that are hosted by Unica.
Selecting email recipients
If you install and enable Unica Deliver within Campaign, then you can create a list that defines the recipients for a personalized messaging campaign. The list contains the recipient information that is used to address and personalize each message. You create a recipient list by configuring a Deliver process in a Campaign flowchart.
About working with existing recipient lists
After you define, save, and upload a recipient list as an Output List Table (OLT), you can update the list definition, update the data in the list, or delete the list. You can also manually clear data from a list that contains recipient data.
Methods to delete a recipient list
You delete a recipient list by deleting the Deliver process that is used to create the list.
Deleting a list referenced by an inactive mailing
When you delete a recipient list that is referenced by an inactive messaging, the system removes the list immediately. The list is no longer available for reference by any other messaging campaign.

User Guide
Unica Deliver is a web-based, enterprise scale marketing message solution that you can use to conduct outbound bulk messaging and transactional messaging campaigns. Deliver integrates with Unica Campaign and with secure message composition, transmission, and tracking resources that are hosted by Unica.
- Unica Deliver overview
  Unica Deliver is a web-based, enterprise scale marketing message solution that you can use to conduct outbound bulk messaging and transactional messaging campaigns. Deliver integrates with Unica Campaign and with secure message composition, transmission, and tracking resources that are hosted by Unica.
- Selecting email recipients
  If you install and enable Unica Deliver within Campaign, then you can create a list that defines the recipients for a personalized messaging campaign. The list contains the recipient information that is used to address and personalize each message. You create a recipient list by configuring a Deliver process in a Campaign flowchart.
  - Recipient list overview
    You create a recipient list by configuring a Deliver process and completing a production run of the flowchart that contains it. When the flowchart run completes, the system automatically uploads the list to the hosted messaging environment. Reference the list in a mailing configuration to make recipient data available for use in messages.
  - About planning a recipient list
    A well-designed recipient list is critical to effectively personalizing your marketing messages. The design must consider the information that is available in your marketing database and the design requirements of the message that you plan to use with the list.
  - Specifying inputs to recipient lists
    To select recipients, you must add a Deliver process to a Campaign flowchart and complete a production run of the flowchart. You can use standard flowchart tools and logic to specify one or more cells as inputs to the Deliver process. You can select production recipients, test recipients, and select addresses for use in seed lists.
  - Recipient list definition
    You define a recipient list as an Output List Table (OLT) with the Output tab of a Deliver process in a Campaign flowchart. The table stores recipient IDs, email addresses, phone numbers for Push, SMS, and WhatsApp and additional personalization data and metadata that are selected and produced during the flowchart run.
  - Populating the OLT
    After you define the recipient list as an Output List Table (OLT), you must create the table and add recipient data. To create and populate the recipient list, you must complete a production run of the Campaign flowchart that contains the Deliver process that you used to define the list.
  - Recipient lists and transactional messages
    An Output List Table is not required to personalize transactional messages. For transactional messages, corporate transaction management systems and a local transactional messagel client application provide the recipient information instead of an OLT.
  - About working with existing recipient lists
    After you define, save, and upload a recipient list as an Output List Table (OLT), you can update the list definition, update the data in the list, or delete the list. You can also manually clear data from a list that contains recipient data.
    - To update a recipient list definition
      You can update the definition of a recipient list using the Deliver process that you used to create the list definition.
    - To update data in recipient lists
      After running the Deliver process to populate the output list table (OLT), you can update the data for the list by running the flowchart again. This can be useful if the recipient-specific data in the OLT is likely to change.
    - Methods to delete a recipient list
      You delete a recipient list by deleting the Deliver process that is used to create the list.
      - Deleting a list referenced by an inactive mailing
        When you delete a recipient list that is referenced by an inactive messaging, the system removes the list immediately. The list is no longer available for reference by any other messaging campaign.
      - Deleting a list referenced by an active mailing
        When you delete a recipient list that is referenced by an active messaging, the system does not delete the list immediately. Instead, the system designates the list as a retired recipient list. When the messaging ompletes, Deliver deletes the recipient list, including the corresponding OLT and metadata in HCL Unica.
      - Deleted lists messaging by an aborted messaging
        If you delete a recipient list that is messaging by an active mailing, and then abort the mailing, Deliver designates the list as a retired recipient list. The aborted messaging campaign becomes inactive and its configuration indicates that the messaging campaign references a retired recipient list.
      - Deleting a recipient list referenced by multiple mailings
        A single recipient list can be referenced by more than one messaging. The effect of deleting the recipient list on the messaging campaigns depends on their current state.
      - Deleting a recipient list referenced by a mailing enabled for scheduling
        A messaging that is enabled for scheduling is in an inactive state until the scheduled job runs and sends a trigger to start a messaging run. Therefore, when you delete the recipient list that is referenced by a messaging that is enabled for scheduling, the system immediately deletes the Output List Table (OLT) and related metadata that is stored in HCL Unica.
    - To manually clear the OLT
      Sometimes, you must manually clear data from the output list table (OLT). For example, before you modify the output list table, you must clear data that is entered by a previous run of the process. You must also clear the OLT manually to remove obsolete data.
  - Automatic removal of inactive recipient lists
    Data retention practices observed in HCL Unica automatically remove an uploaded recipient list from HCL Unica when the list is inactive for more than 30 days. Removing the recipient list removes all personal data and metadata that is associated with individuals on the list.
- Personalized messaging
  Unica Deliver provides message composition and personalization features that you can use to design graphically rich messages that deliver a marketing message with content that can automatically change to fit the characteristics of the message recipient.
- About configuring a mailing
  Creating and configuring a Deliver message creates the framework for organizing and running a marketing campaign.
- About testing Deliver mailings
  Testing a messaging allows you to identify and resolve any problems that might exist with your messaging list, verify how the message will appear to each recipient, and address issues that might interfere with efficient transmission and delivery of your communication. For best results, test each Deliver messaging before you use it to send a production messaging.
- Methods for sending personalized email
  To send personalized message to each member of your target audience, you conduct a Deliver messaging. Deliver provides several different ways to perform a messaging run .
- Hosted landing pages for personalized messaging
  Landing pages in Deliver are personalized web pages and online forms hosted by Unica that you can link to personalized marketing messages that you send with Deliver. You create and maintain landing pages using the same composition and personalization features that you use to create personalized messages. You can also configure hosted landing pages as online forms to solicit and accept responses from message recipients.
- The Deliver Message Editor
  Digital marketers construct email, landing pages, WhatsApp messages, and text messages in Unica Deliver in the Deliver Message Editor. Marketers without specific HTML editing experience can create valid, full-featured HTML email and landing pages with the editing and personalization tools in the Message Editor.
- Creating email and landing page templates
  Email and landing page templates are documents that you create outside of the Deliver Message Editor to define the layout of personalized email, hosted landing pages. The design of the template guides the design of the message. To create personalized email, marketers add content to the template by modifying the template or by using editing tools that are provided in the Message Editor.
- Images and Videos
  The Deliver Message Editor provide several ways to insert images and videos into personalized messages. You can add images and videos from the Content Library or add them from external sources when you send each message.
- Creating hyperlinks
  The Deliver Message Editor provides several ways to add links to personalized email messages, and landing pages that are hosted by Unica. Apply link attributes and inline styles to control how the links appear and how the target of the links display. Deliver tracks link clicks and stores the data in the Deliver system tables.
- Previewing email and landing pages
  Use the Preview feature in the Message Editor to see how a personalized message might appear to message recipients. Preview simulates how personalized parts of the Deliver document used to create the email, landing page, SMS, WhatsApp may change according to the personal characteristics of each recipient.
- Publishing email and landing pages
  Publishing the communication in the Deliver Message Editor makes the communication and the resources it contains available for use in a personalized message or landing page. Publishing a communication does not transmit the communication to message recipients or landing page visitors. However, to send a message through Deliver, you must first publish the message in the Message Editor.
- Working with personalization fields
  Personalization fields provide the means to add recipient-specific information from your marketing database to a SMS, email, WhatsApp, push notifications . Personalization fields are also used in rules that control how conditionalized content displays in each personalized message.
- Creating conditional content
  Creating conditional content allows you to vary the content that you display to your target audience according to characteristics defined in personalization fields. In Unica Deliver, you can define two types of conditional content. Simple conditional content, which uses personalization fields in personalization rules, and nested conditional content, which uses personalization fields in Deliver advanced scripting for email.
- Quick Builder
- Using advanced scripts in email
  Deliver provides a template-based scripting language for creating self-contained scripts that provide a way to personalize content in ways that you cannot easily duplicate in the Deliver Message Editor.
- Offers in personalized email
  You can add offers that you define in Unica Campaign to personalized email that you create and send through Unica Deliver. Including offers in your marketing email gives you an opportunity to deliver a timely and targeted call to action to your audience. The system collects the offer responses and makes the data available in the Campaign contact and response history for use in Campaign performance reports.
- Analyzing your mailing results
- Supported JDBC Data Types
  Personalization fields must map to marketing database fields that are configured for a data type that Deliver supports.
- Overview

Inactive messaging and deleted recipient lists

When you delete a recipient list that is referenced by an inactive messaging, the system removes the list immediately. The list is no longer available for reference by any other messaging campaign.

An inactive messaging is a messaging campaign that is not actively processing messages, preparing to process messages, or waiting to process messages. For example, a messaging is considered inactive before you start the messaging run. It is also considered to be inactive after the messaging run completes successfully.

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