HCL Commerce Version 9.1.12.0 or later

Adding an item to an order items list

The Customer Service Representative (CSR) must use the following steps to add an item to an order list while using the modify order feature of the CSR tool.

Procedure

  1. Click the Add Item button on the top-right corner of the order items table.
  2. If you had selected a B2B store to modify order then select a contract from the Choose Contract pop-up window.
    Note: In case of B2C store, the application does not prompt to select a contract.
  3. Click the Select Contract button.
    Two input fields will appear beside the Add Item button.
  4. Enter the Stock Keeping Units (SKU) code of the new item you wish to add in the left-hand field box.
  5. Add the quantity in the right-hand side field.
  6. Click the Add item button.
    You will be prompted to enter the shipping address again or you can select the Select an existing address from the Address Book check box.
  7. Click the Add Address.
    The new item is added to the Order Item list and the status is set as Pending Approval. The new item is added to the system once the request is approved.
  8. Click the Apply Changes button on the right-hand side of the screen.
    The system displays a confirmation pop-up.
  9. Click the Yes button.

Results

The new item is added to the Order Item list and the status is set as Pending Approval. The new item is added to the system once the request is approved.
Note:
  • You cannot modify an order once the payment is approved by the shopper.
  • If order approval is enabled fro a B2B store and the total order value is greater than the approval limit, then an additional approval is required.
  • The components such as sales tax, shipping charges, and promotion amount will be recalculated based on the newly modified subtotal.