Knowledge Management & Ranking Console

Knowledge Management Console manages different knowledge-based repository services. Currently, we have the Watson discovery service as its knowledge repository. It is a cognitive search and content analytics engine that you can add to applications to identify patterns, trends, and actionable insights to drive better decision-making.

This knowledge management console uses BERT (Bidirectional Encoder Representations from Transformers) model, which is a transformer-based machine learning technique for natural language processing. It Securely unifies structured and unstructured data with pre-enriched content and uses a simplified query language to eliminate the need for manual filtering of results. This functionality is also called Auto QnA (question and answer).

Perform the following steps for enabling the Integration in Global Admin:

  1. Log into Global admin and navigate to Tenants page under Provider tab.
Figure 1. Figure 152 – Tenant Page
  1. Clicgk on the configure button available in actions column.
  2. In tenant’s configuration page, click on Open in “Choose Integrations” card.
Figure 2. Figure 153 – Choose Integrations
  1. Click on Open on “Knowledge Management Console” connector.
Figure 3. Figure 154 – Available Integrations
  1. Choose “Watson discovery service” as the Service.
Figure 4. Figure 155 - Knowledge Management Console Integration
  1. Click on Save to enable the integration.
Figure 5. Figure 156 – Integration Success Message

Total numbers of documents in the environment show the total number of documents present in all the collections.

Figure 6. Figure 157 – Knowledge Management Console