Order management system integration

Integrate a distributed order management (DOM) system with your store to provide comprehensive coverage of the order lifecycle across channels, from capture to fulfillment.

Note: You can choose to enable DOM integration for both order processing and inventory management together or, for order processing only.

By configuring a DOM integration for order processing, your store can take advantage of the commonly available features of DOM systems, including:

  • Control over orders, whether purchased online, in-store, or through call centers:

    Orders are stored in a central system, whether the product is purchased online, in-store, or through call centers. Order centralization enhances fulfillment options and provides greater order and supply visibility to improve fulfillment efficiency. The improved visibility enables DOM systems to prioritize supply requirements based on specific customer needs. Customer orders can be fulfilled by any channel to meet changing customer needs.

  • Strong supply management functionality:

    Strong supply management functionality across channels enhances fulfillment abilities to help meet current customer needs. DOM systems can automatically generate purchase orders when supplies are needed, while warning of events which could delay deliveries. Delays can be reduced by taking the appropriate actions, such as resubmitting an order or by routing the order to an alternate destination. In addition to providing order purchase capabilities, they can help speculate future supply demands based on current conditions.

  • Accurate schedule monitoring and shipping requirements:

    Reduced overall costs are achieved by improving monitoring efficiency through accurate order tracking. High accuracy and efficiency enables faster delivery times and reduces overall storage and transportation costs.

  • Useful reporting of key factors of the order lifecycle:

    Improved monitoring capabilities enable generated reports focused on both business and customer needs. The reporting of key factors presents opportunities to modify and improve the current fulfillment model, ensuring future efficiency and customer satisfaction.