Troubleshooting: Compressed file cannot be uploaded

When you are creating multiple managed files from a compressed file, you might encounter an error "The compressed file filename cannot be uploaded because the file is empty or invalid".

Solution

Review the possible causes of the error and take the recommended action.
Solution
Possible causes Actions to take
The compressed file is protected with a password. Upload a compressed file that is not protected with a password.
The compressed file contains file names or paths with invalid special characters. For example, a compressed file that contains the following file path /ýale/yęllowshirt.jpg is not supported. Remove all special characters.
The compressed file compression method is not recognized. Use a different compression method.
Compressed file is empty. Ensure that you chose the correct file to upload.