Troubleshooting: Revenue statistics for marketing experiment are missing

If your site captures revenue statistics for marketing experiments, the statistics might not be up-to-date or exist in the environment that you are working within.

Possible actions to take

If the marketing environment revenue statistics are not up-to-date or are missing, complete the following tasks to ensure that the current statistics are available in your environment.
  • Ensure that a site administrator enabled personalization IDs and the collecting of marketing statistics for experiments for your site. For more information if you are an administrator, see
  • If the marketing statistics for your site are gathered and stored by the RaiseECEvent scheduled job, the statistics in your database might not be up-to-date. Request that a site administrator run the scheduled job and configures the job to run frequently enough to keep the statistics up-to-date.
  • If the revenue statistics must be copied from your production server for you to work with, ensure that the current statistics are copied to your staging or authoring server. Request that a site administrator runs the DowloadStatistics job to copy the statistics to the environment that you are working within. Ensure that the job is scheduled to run frequently enough to keep the statistics up-to-date.
  • If your store captures click-related statistics, request that a store developer customizes the storefront recommendations to first call the ClickInfo URL and then redirect shoppers to the actual recommendation link.