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Administrator Guide
Read this guide to learn about enrolling, administering, and troubleshooting endpoints through BigFix MCM and BigFix Mobile.
BigFix MCM
Read this section to learn enrolling and managing Windows and macOS desktop and laptop devices.
Enrolling Apple devices
You can get Apple devices enrolled in BigFix MCM in the following ways.
Apple BYOD enrollments
Allows device users to enroll their personally owned iOS or iPadOS devices with BigFix MCM so that the IT admin can manage the devices. Apple BYOD user enrollment separates work and personal data on the device, allowing employees to use their own device for work without compromising their privacy. With User Enrollment, the organization can manage work-related apps and data, but the user retains control over their personal apps and data.

Administrator Guide
Read this guide to learn about enrolling, administering, and troubleshooting endpoints through BigFix MCM and BigFix Mobile.
- Modern Client Management and BigFix Mobile
  This guide is intended for HCL BigFix Master Operators (MO) and those who administer BigFix deployments. If you are looking for information about using Modern Client Management (MCM) and BigFix Mobile, see the WebUI User's Guide.
- BigFix MCM
  Read this section to learn enrolling and managing Windows and macOS desktop and laptop devices.
  - Enrolling Windows devices
    You can get Windows 10 and Windows 11 devices enrolled in BigFix MCM in many ways.
  - Enrolling Apple devices
    You can get Apple devices enrolled in BigFix MCM in the following ways.
    - Enrolling through enrollment URL - Apple
      Read this section to understand how the users can enroll Apple devices to MDM when the admin shares the enrollment URL.
    - Apple Automated Device Enrollment
      MCM supports the Apple Automated Device Enrollment Program (DEP) — an online service to automate the enrollment and configuration of Apple devices.
    - Apple BYOD enrollments
      Allows device users to enroll their personally owned iOS or iPadOS devices with BigFix MCM so that the IT admin can manage the devices. Apple BYOD user enrollment separates work and personal data on the device, allowing employees to use their own device for work without compromising their privacy. With User Enrollment, the organization can manage work-related apps and data, but the user retains control over their personal apps and data.
      - Managed Apple ID
        A Managed Apple ID is an Apple ID that is created and managed by an organization or institution for its employees, students, or other members. It facilitates organizations to deploy and manage Apple devices, apps, and services.
      - Enrolling BYOD Apple devices (User enrollment)
        Read this section to understand how the users can enroll BYOD Apple devices to MDM when the admin shares the enrollment URL.
    - SCEP enrollment
      BigFix MCM supports certificate management and certificate-based authentication through Simple Certificate Enrollment Protocol (SCEP). SCEP is the fastest and most secure way to provision certificates to all your MCM-managed devices. With SCEP, IT Admins can automate issuing certificates to the endpoints to provide access to corporate Wi-Fi, VPN, and secure e-mail through encryption.
  - Full Disk Encryption
    With BigFix MCM, you can centrally manage the native full-disk encryption technologies from Windows (BitLocker) and macOS (FileVault2) to secure data at rest.
  - OS update
    MDM administrators can remotely manage software updates such as software patches, minor or major versions. This can help secure or enhance the current operating system.
- BigFix Mobile
  BigFix Mobile enables you to enroll and manage Android, iOS, and iPadOS devices.
- SCEP Certificate-based authentication
  BigFix MCM supports certificate-based authentication through Simple Certificate Enrollment Protocol (SCEP). SCEP is the fastest and most secure way to provision certificates to all your MCM-managed devices. With SCEP, IT Admins can automate issuing certificates to the endpoints to provide access to corporate Wi-Fi, VPN, and secure e-mail through encryption.
- SAML-authenticated enrolment flow
  When you configure SAML as the authentication method, when a user hits the enrollment URL and click Enroll, the user is first authenticated via the identity provider before proceeding with the enrollment process.
- Application management
  Application management in BigFix MCM enables IT admins to centrally control, distribute, and maintain Windows and macOS applications. It allows IT administrators to streamline the deployment, update, and security of apps on enrolled devices.
- Email configuration management
  With BigFix MCM and BigFix Mobile, you have the ability to install and set up email application that can connect to your email system. This allows users to easily connect, verify their identity, and synchronize their work email accounts on their devices.
- VPN management
  BigFix MCM and BigFix Mobile enable organizations to manage and configure Virtual Private Network (VPN) settings on enrolled Android, Apple, and Windows devices, ensuring secure remote access to corporate networks.
- Wi-Fi configuration management
  BigFix MCM and BigFix Mobile offer WiFi configuration management, where administrators can control and configure the wireless network settings on MCM-enrolled devices. This helps organizations to maintain a secure and reliable wireless network infrastructure while providing flexibility for users to connect to authorized networks.
- Known limitations
  Read this topic to get familiarized with MCM v3.0 known limitations.
- Troubleshooting
  This section is intended to help you solve problems that might occur when installing BigFix MCM and BigFix Mobile.
- Frequently Asked Questions
  Read this section for commonly asked questions and their answers to manage the MCM deployments better.

Apple BYOD enrollments

Allows device users to enroll their personally owned iOS or iPadOS devices with BigFix MCM so that the IT admin can manage the devices. Apple BYOD user enrollment separates work and personal data on the device, allowing employees to use their own device for work without compromising their privacy. With User Enrollment, the organization can manage work-related apps and data, but the user retains control over their personal apps and data.

Note: This option is available for devices running iOS 13 or later.

User enrolled devices get personal and company profile. The company does not have access to the personal profile and hence cannot wipe, lock, or impose any control over the personal use of the device.
Users can review the IT management capabilities of personally owned iOS and iPadOS devices before enrolling their device. Users can remove the MDM profile as the device is in unsupervised state.
Users can securely access institutional resources such as email, contacts, calendars, Wi-Fi, and VPN, while keeping their personal data secure. Users maintain a personal Apple ID for their personal data and use a Managed Apple ID for institutional data.
IT can only remove institutional data from the device, ensuring protection of the user's personal data, such as photos and documents. Since users must interactively complete enrollment, User Approved MDM status is achieved and grants administrators additional device management privileges.

Prerequisites

The user must have a managed Apple ID or Federated AD credentials through the associated business manager account.

WebUI

In case of BYOD enrollments, on the Devices List page, the Enrollment Type column displays "BYOD". Users can filter devices by enrollment type.
The Primary User column displays the Managed Apple ID that is used to enroll an Apple BYOD user.

Applicable actions for BYOD

Lock (iOS only)
Remove Policy
Push VPP Apps and Books
Unenroll

Applicable policies for BYOD

Passcode policy
Certificates policy