Starting a session with an on-demand target

You can start a remote control session through the internet with a target that does not have the target software already installed.

About this task

Remote Control provides a feature that you can use to obtain a URL for a web page that the target user can access to temporarily install the target software. When you start a broker session, a connection code and URL are displayed. The target user must enter the URL into their browser to proceed with the installation process. During this process, they must follow any on-screen instructions.


  1. Log on to the Remote Control server with a valid ID and password.
  2. Click Targets > Start Broker session.
    The Connection code window is displayed.
    Connection code window that displays the connection code and connection URL.
    Connection Code
    The connection code is used by the server to authenticate the session. Use the clipboard icon to copy the connection code to the clipboard.
    Connection URL
    The URL provides the target user with a web page that they can access to download and install the target software. Use the clipboard icon to copy the URL to the clipboard.
    Request new
    Click Request new for a new connection code.
    Extend timeout
    Click Extend timeout to increase the time that is allowed for the session connection to take place.
    Click Cancel to remove the connection code window. The target software is not installed and the connection to the target does not take place.
  3. The connection code and URL must be given to the user on the target computer.
    Ask the target user to enter the URL into their browser and follow the on-screen instructions.


When the target user enters the required information, the target software installation process begins. If the controller user has the required permissions and the session is authenticated by the server, the remote control session starts. If user acceptance for the session is enabled, the target user must accept or refuse the session.

If the target user has administrative privileges, the UAC prompt is shown when the On-demand target binary is executed. If the target user does not have administrator privileges, the UAC prompt is not shown; and in this case, no special permission is required to execute the binary.

Note: If the target user refuses the session, all files and directories that are associated with the on-demand target are deleted.