On-demand target installation methods

The on-demand target installation method is determined by properties in the ondemand.properties files and the browser that is used by the target user .

When the target user enters the connection code on the landing page and clicks I agree, the on-demand target installation process begins automatically. The installation method that is used is first determined by properties in the ondemand.properties files and then the browser that the target user is using.

The following properties are available in the ondemand.properties file. You can configure the properties to determine which installation method is used for the on-demand target.
ondemand.enable.plugins
Use this property to enable or disable the plug-in installation method.
ondemand.enable.jnlp
Use this property to enable or disable the Java™ Web Start installation method.
ondemand.enable.executable
Use this property to enable or disable the executable installation method.
For more information about the properties, see OnDemand properties file.
Note: The installation of the Firefox plug-in does not complete successfully on Firefox Version 57 or higher as Mozilla dropped support for legacy add-ons. The support for this installation method was deprecated in Remote Control starting from Version 9.1.4 IF0003 (Build Number 0309) and it was permanently removed starting from Version 10 IF0008 (Build Number 0802).

All of the properties are enabled by default. Therefore, the installation method that is used is determined by the browser that the target user is using. The ActiveX method is used when the target user is using Internet Explorer. The Firefox plug-in method is used when a Firefox browser is used. The Java™ Applet method is used if a browser other than Internet Explorer or Firefox is used, and a Java™ plug-in is detected in the browser. For example, The Java™ Applet method is used when a Chrome browser is used and a Java™ plug-in is detected in the browser.

Note: The executable installation method is the only method available when you are using the on-demand target on a macOS device.

In all cases, a launching page is displayed with specific instructions.

If the on-demand target fails to start, failover links are provided for the target user to use for more installation methods. The Java™ Web Start method or an executable file can be used. For more information about determining the installation method when you configure the properties, see Determine which installation method is used for the on-demand target

Note: If JavaScript™ is not enabled on the target computer, a launching page is displayed after the user clicks I agree. The target user must enable JavaScript™ on the computer and click Start on the launching page.