Saving a session recording on the on-demand target

As the user on an on-demand target you can save a recording of a remote control session on your computer. You can select to save the recording when you accept the session or start to record and save during the session.

About this task

The recording is saved to the target user 's home directory in the OnDemandRecordings directory. The format of the file name is as follows:

trcrecording_YYYYMMDD_HHMMSS.trc, where YYYYMMDD_HHMMSS is the time stamp of when the file was saved.

The recording file is not deleted at the end of the session.

Choose from the following ways to save a recording.


  • On the session acceptance window, select Keep local recording.
    The Keep local recording option is available if the Enable user acceptance for incoming connections policy is set for the session. The recording starts when the session begins. You can select Actions > Stop local recording to stop the recording at any point during the session.
  • Select Actions > Start local recording to start recording during the session.
    The session activity from that point is recorded and saved to the target computer.

    Select Actions > Stop local recording to stop the recording.

    Each time that you click Start local recording during a session, a new recording file is saved to your computer.


After you save a session recording, you can play back the recording by obtaining a URL from the helpdesk agent. The URL is in the following format.

If you have access to the Remote Control server directly, the URL is http(s)://server_name:port/trc/ondemand/player.jsp, where server_name:port is the IP address and port of your server.

If you are accessing the page from the internet, the URL is http(s)://broker_name:port/player.jsp, where broker_name:port is the IP address and port of the reverse proxy.

To play back the recording, complete the following steps:
  1. Enter the URL into your browser. The session recording player starts automatically.
  2. If the player does not start, click Run.
  3. Browse to your recording file and click OK. Recording files are saved to the OnDemandRecordings directory in your home directory.