Testing web access control synchronization and HCL Marketing Software login

Follow this procedure to test your integration.

Procedure

  1. Log in to your web access control system with an LDAP account that has been synchronized into your web access control system and has access to Marketing Platform.
  2. Verify that:

    • Users are imported as expected

    • Groups are imported as expected

    • HCL® Marketing Software group memberships match the expected mapping to LDAP groups

  3. Point your browser to the Marketing Platform URL and log in.

    You should be able to access HCL Marketing Software without being presented with the HCL Marketing Software login screen.

  4. Use the following guidelines to resolve problems when your web access control software is Netegrity SiteMinder.

    • If you see an HCL Marketing Software login screen, the user account with which you logged in might not have been synchronized into SiteMinder.

    • If you are not able to access HCL Marketing Software, check that your SiteMinder configuration is correct. You can use the SiteMinder TestTool to verify that the user account with which you logged in has been authorized and granted access to HCL Marketing Software URLs in SiteMinder.

    • If you can access HCL Marketing Software, but navigation is not working correctly or images are not displaying, check to be sure that the web server hosting SiteMinder and the Java™ application server hosting Marketing Platform use the same path to refer to Marketing Platform.