Upgrading HCL Marketing Software integration components

To upgrade the HCL® Marketing Software integration components, you must run the installers on the computer where Cognos® Content Manager is installed.

About this task

To upgrade HCL Marketing Software integration components, complete the following steps.


  1. On the HCL Cognos BI system that runs the Cognos Content Manager, download or copy the following HCL Marketing Software installers to a single directory:
    • HCL Marketing Software master installer
    • Marketing Platform installer
    • HCL Marketing Software application reports package installers
  2. Run the HCL Marketing Software master installer.
    It launches the sub-installers for Marketing Platform and the report packages in order.
  3. In the first Products window, ensure that both Marketing Platform and the reports package options are selected.
  4. In the Platform Database Connection window, provide the necessary information for connecting to the Marketing Platform system tables.
  5. In the Platform Installation Components window, select the Reports for HCL Cognos option and clear the other options.
  6. When the Marketing Platform installer prompts for the path to the JDBC driver, enter the fully qualified path for the JDBC driver that you copied to the Cognos system during the initial install of reporting.
  7. When the Marketing Platform installer prompts for the location of the HCL Cognos installation, enter or browse to the top level of the HCL Cognos installation directory.

    The default value that is provided in this field is a static value that is not based on the file structure of your HCL Cognos system.

  8. When the report package installer displays its installation options, select the IBM Cognos package for HCL Marketing Software [product] option and clear the option for the reporting schemas.
    This installation option copies the reports archive to the Cognos computer. You import this archive manually later.
  9. When the installers are finished, copy the JDBC driver for the Marketing Platform database to the HCL Cognos webapps\p2pd\WEB-INF\AAA\lib directory.

    Make sure that you copy the driver. Do not cut and paste the driver.