A team is a group of people who work together to complete tasks across a number of different business processes. Someone in charge of a business process can assign tasks to a team, rather than an individual, when necessary.

Team leaders manage their resources across initiatives. Team leaders can decide to explicitly assign work to team members or allow team members to assign work to themselves. In all cases, the team leader can monitor the queue of work that is assigned to their team and track the progress and performance of individual team members.