Configuring a Delay control

Adding a delay is similar to scheduling a Touchpoint to a specific date or time.

About this task

Delays are dependent on the time zones set during Journey creation. For more information, see Creating Journeys.

To configure a Delay, complete the following steps:

Procedure

  1. From the Journey control panel within the Palette, drag-and-drop the Delay control before or after the added touchpoint. For information on adding a touchpoint, see Touchpoints.
  2. Double-click the Delay control.
    The Set Delay dialog appears.
  3. Provide the following values:
    1. Enter an appropriate Name. A name is mandatory.
    2. Enter an appropriate Description. The description is optional.
    3. Either select the Duration or select the Wait till date or select the Wait Till Date (By Data Definition Field) and provide the appropriate values.
      Note: In Data Definition field if you have date as a required field then, delay control can be set on date.
    4. If Use Expression checkbox is not checked then only Select field with dropdown is available. If the use expression checkbox is checked then along with Select field you can also select Operator and No of days for delay configuration.
    5. Click Done.
    Note: When a Journey is in delay and we update the delay duration then a warning message saying The change in delay might effect all existing audiences to wait till new set date, are you sure you want to continue? is displayed.