Touchpoints
Use Touchpoints to establish a mode of communication with the customers.
About this task
In a Journey, you should setup how you would like to communicate with the customer. You can choose to communicate via Email or SMS. The touchpoint will be deactivated if the significant field for the specific touchpoint is not configured in Data Definitions. For example, if you want to use the Email touch point, and the data definition that you have added has First Name, Last Name, and Mobile Number fields, with Mobile Number as the significant field, the Email touchpoint will be disabled but the SMS touchpoint will be enabled.
For more information, see Creating Data definitions.
To add touchpoints, complete the following steps:
Procedure
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From the Palette, drag a touch point and place it between the Journey start point and the end
point.
The available touchpoints are:
- SMS
- Salesforce
Users can add Twitter connector via Link. For uploading audiences in twitter for advertising ability use existing list or create a new List. This is very similar to other ADTECH integrations. New touchpoint is not needed for this. Existing ADTECH type with new twitter connector will also be listed.Audience status - can be Building, Updating, Ready , Archived etc.
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Double-click the added touch point to configure it.
Delete Touchpoints
- When you delete a configured touchpoint from journey, the associated Link action id is also deleted.
- If you have multiple configured touchpoints in one journey and you delete the journey all the associated Link action ids are deleted.
- If you delete a configured touchpoint without saving the journey, then the associated Link action ids are not deleted.
Note: If required we can delete touchpoints.