Journey controls
Journey controls deals with the actions to be performed by configuring conditions before contacting the customer or after customer response.
About this task
After setting up the Touchpoint, you can apply conditions on the Touchpoints or to
the responses of the Touchpoints. Journey controls contain the following actions:
- Decision Split
- Engagement Split
- Join
- Delay
- Publish
- Database
To add Journey controls, complete the following steps:
Procedure
- To add a Decision Split control, see Configuring a Decision Split control.
- To add an Engagement Split control, see Configuring an Engagement Split control.
- To add a Join control, see Configuring a Join control.
- To add a Delay control, see Configuring a Delay control.
- To add a Publish control, see Configuring Publish.