Help database cannot be located

What happened

You chose a Help command, or pressed a key sequence for Help (such as F1), but HCL Notes® can't find either the Help application (help8_client.nsf) in your local data\help directory or on your home/mail server.

This may happen for one of two reasons:

  • You are working away from the office, without being connected to any Domino® servers on a network or over the phone line, and Help is not installed on your hard drive.
  • You are connected to a network, but Help has been removed from any servers to which you are connected.

What you can do

If you frequently work without being connected to any servers, re-install Notes® and select the option for installing Help.

If Help is not available on servers in your organization, ask your system administrator to add it.