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HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
Operating
Topics in the Operating category highlight tasks that are typically performed by business users, customer support representatives, to complete their day-to-day tasks in the operation of the HCL Commerce site.
Management Center for HCL Commerce
The Management Center for HCL Commerce, is a suite of tools to support store management, merchandising, and marketing tasks for business users (Sellers, Marketing Managers, Product Managers, Catalog Managers, and others).
Using the Management Center
The starting point for all Management Center tasks is to open the tooling. Afterward, you can use several methods to complete a task: by selecting menu options, by clicking toolbar buttons, by right-clicking and selecting menus, or by keyboard shortcuts.
Copying to the clipboard
You can copy objects from a Management Center list view or the explorer view to the clipboard in the utilities view. All objects that are copied to the clipboard are available for reuse within the same Management Center session for each tool within the Management Center.

Documentation
HCL Commerce is a high-availability, highly scalable and customizable e-commerce platform. Able to support hundreds of thousands of transactions per day, HCL Commerce allows you to do business with consumers (B2C) or directly with businesses (B2B). HCL Commerce uses cloud friendly technology to make deployment and operation both easy and efficient. It provides easy-to-use tools for business users to centrally manage a cross-channel strategy. Business users can create and manage precision marketing campaigns, promotions, catalog, and merchandising across all sales channels. Business users can also use AI enabled content management capabilities.
- Getting started
  HCL Commerce has different advantages for business users, administrators and developers. HCL Commerce targets each of these roles with a tailored set of offerings so that each of your users can get maximum benefit.
- Installing and deploying
  Learn how to install and deploy HCL Commerce development environments and HCL Commerce production environments.
- Migrating
  Before you migrate to HCL Commerce Version 9, review this information to help plan and execute your migration.
- Operating
  Topics in the Operating category highlight tasks that are typically performed by business users, customer support representatives, to complete their day-to-day tasks in the operation of the HCL Commerce site.
  - Management Center for HCL Commerce
    The Management Center for HCL Commerce, is a suite of tools to support store management, merchandising, and marketing tasks for business users (Sellers, Marketing Managers, Product Managers, Catalog Managers, and others).
    - Management Center keyboard shortcuts
      Use the Management Center keyboard shortcuts to access user interface functions or complete tasks, using a single key or combination of keys.
    - Working in extended site stores in Management Center
      If your company operates an extended site, you can perform certain tasks directly from your extended site store within Management Center.
    - Manage content externally for use in Management Center
      If content management capabilities other than the functionality that is provided by default with HCL Commerce is required, HCL Commerce can be integrated with IBM Web Content Manager. If HCL Commerce is integrated with IBM Web Content Manager, you can use content from IBM Web Content Manager content libraries with Management Center objects.
    - Management Center user interface
      The Management Center user interface provides a usable, intuitive, and efficient way to complete your business tasks.
    - Using the Management Center
      The starting point for all Management Center tasks is to open the tooling. Afterward, you can use several methods to complete a task: by selecting menu options, by clicking toolbar buttons, by right-clicking and selecting menus, or by keyboard shortcuts.
      - Opening the Management Center
        Access the Management Center to work with the business functions for your site.
      - Rich text editor (CKEditor)
        Throughout the Management Center, some objects contain fields in which you can perform text editing and formatting. For example, you can create a bullet list or add HTML code to enhance the display of text on the storefront.
      - Setting the default language
        You can view the Management Center user interface in a language other than the default (United States English) by setting the language option in your browser:
      - Changing your password
        You can change your Management Center password to meet security requirements, or if your password expired.
      - Changing your preferences
        You can set preferences to specify the default store to work with, user interface language, format of numbers, dates, and times, time zone, the first day of the week, page size, and help options. Your preferences take effect immediately and are active until you change them.
      - Opening Management Center tools
        Perform business tasks using the tools within the Management Center.
      - Finding objects in Management Center
        Use the Management Center find area to locate objects for each tool within the Management Center. Search results are listed in the main work area.
      - Finding and associating objects
        While working on your current object, you might want to associate it with another object. For example, you can associate a product with a merchandising association or a web activity with a customer segment. Many properties views in Management Center contain tables for finding and associating objects.
      - Replacing text strings
        Use Find and Replace to change text strings in business objects such as product descriptions, promotion names, or attachment descriptions. You can use Find and Replace in all Management Center tools.
      - Copying to the clipboard
        You can copy objects from a Management Center list view or the explorer view to the clipboard in the utilities view. All objects that are copied to the clipboard are available for reuse within the same Management Center session for each tool within the Management Center.
      - Using the explorer view
        The Management Center explorer view contains an explorer tree with nodes that you can select, expand, and collapse. The explorer view controls what is shown in the main work area. Depending on the node you select in the explorer tree, the main work area shows a list view or a properties view for an object.
      - Using the utilities view
        Use the utilities view to locate objects you require to complete a task, without navigating away from the current view. From the Find, Browse, or Clipboard tabs, drag objects into the Management Center main work area.
      - Using table views
        Define columns in list view tables to personalize the Management Center user interface. You can reorder, show or hide columns, or change the column width the way that works best for you. These table column settings are persisted across Management Center sessions. You can also edit columns in list view tables.
      - Using the compare view
        You can compare the details of two objects in the Management Center. This allows you to visually compare the differences between the objects. For example, you might want to compare the differences between versions of catalog objects.
      - Folders
        Management Center folders are object and tool-specific folders that you can use to help group business objects. You can add and manage folders to help simplify the management of attribute dictionary attributes, promotions, and marketing objects.
      - Launching IBM Digital Analytics
        You can launch directly from any Management Center tool except the Workspace Management and Store Management tools.
      - Defining input languages
        You can specify which languages you want to use to input information in the Management Center for language-specific content, such as descriptions. You can only change the input language for translatable fields in properties views.
      - Recovering from errors
        The Management Center message console is in the status bar, below the main work area.
      - Getting help
        You can access various types of help resources for the Management Center, including getting started information, the information center, and keyboard shortcuts.
    - Catalogs tool
      Use the Catalogs tool in Management Center to manage catalogs, categories, catalog entries, merchandising associations, product attributes, and attachments in your store. The Catalogs tool lets business users create, and manage online catalogs. Catalogs provide a way of organizing the products that you want to sell. You define catalog data in groups of categories and products. Catalog data contains descriptions and pricing information for products and services.
    - Marketing tool
      Use the Marketing tool in Management Center to create and manage marketing campaigns and other store content, excluding catalog content. You can use the extensive precision marketing features in the tool to deliver targeted marketing messages to customers.
    - Promotions tool
      Use the Promotions tool in Management Center to create and manage promotions that support the marketing campaigns for your site.
    - Attachments tool
      As a Product Manager, Marketing Manager, or Category Manager, you can use the Attachments tool to manage URLs that point to marketing image files, catalog image files, PDF documents, and multimedia files that you use in marketing campaigns.
    - Catalog Filter and Pricing tool
      Use the Catalog Filter and Pricing tool in Management Center to create and manage catalog filters, price lists, and price rules. Sellers, Sales Managers, and Account Representatives can use the tool's flexible features to implement catalog filtering and pricing strategies that meet the site's business needs over time.
    - Installments tool
      Use the Installments tool in Management Center to create and manage installment rules that support the payment methods for your site.
    - Commerce Composer tool
      Create pages and build layouts for your store directly in Management Center without involving IT by using the Commerce Composer tool. Take advantage of the tool's page design and management functions to improve your productivity and give you more control over the customer experience.
    - Store Management tool
      As a Seller, Site Administrator, or Channel Manager, you can use the Store Management tool in Management Center to manage your stores. The Store Management tool in Management Center replaces all of the store management features in HCL Commerce Accelerator, except store creation and the ability to suspend and resume stores.
    - Workspace Management tool
      The Workspace Management tool is a graphical user interface tool that is used to manage workspaces and workspace-related activities. It provides a single view across all workspaces and all tasks in the workspaces where managers can see how work is progressing.
    - Previewing a store
      Preview your store to ensure that changes made in Management Center show up in your store as expected. You can use store preview in production, authoring, and staging environments.You can use store preview within the authoring instances for any of your environments. Do not use store preview within the live instance of your HCL Commerce on Cloud environments.
    - Management Center frequently asked questions (FAQ)
      Find answers to some of the most frequently asked questions about the Management Center.
    - Management Center Troubleshooting
      If you encounter issues with the Management Center that are not related to any specific tool, review this troubleshooting topic to solve common problems.
  - HCL Commerce Accelerator
    Use the HCL Commerce Accelerator to maintain online stores.
  - HCL Customer Service for HCL Commerce JSP stores
    HCL Customer Service for HCL Commerce provides customer service enhancements that enable a customer service representative (CSR) to resolve common issues and capture orders. These capabilities are built into the HCL Commerce Aurora storefront and enable a CSR to complete key tasks on behalf of a guest and registered customers for both B2B and B2C stores. Customer Service for HCL Commerce is offered for both Professional and Enterprise editions.
- Integrating
  Topics in the Integrating category highlight the tasks that are commonly performed for using HCL Commerce in combination with other products.
- Administering
  Topics in the Administering category highlight tasks that are typically performed by the Site Administrator, to support daily operations of the HCL Commerce site.
- Customizing
  The topics in the Customizing section describe tasks performed by an application developer to customize HCL Commerce.
- Tutorials
  HCL Commerce provides many tutorials to help you customize and understand your HCL Commerce instance and stores.
- Samples
  Topics in the Samples category highlight the various samples that are provided with HCL Commerce.
- Compliance
  The following section describes how you can leverage HCL Commerce features and functionality to help your site be compliant with different privacy and security standards.
- Securing
  These topics describe the security features of HCL Commerce and how to configure these features.
- Performance
  Topics in the Performance section describe the means by which to plan, implement, test, and re-visit the optimization of HCL Commerce site performance.
- Troubleshooting
  Topics in the Troubleshooting section highlight common issues that are encountered with HCL Commerce, and how they can be addressed or mitigated.
- Reference
  Topics in the Reference section contain all of the HCL Commerce reference documentation.

Copying to the clipboard

You can copy objects from a Management Center list view or the explorer view to the clipboard in the utilities view. All objects that are copied to the clipboard are available for reuse within the same Management Center session for each tool within the Management Center.

Procedure

Open a Management Center tool.
From a list view within the Management Center main work area, or the explorer view, select one or more objects, right-click these selected objects, and click Copy to Clipboard.
The objects are copied to the Clipboard tab within the utilities view.
Note: You can also copy objects to the clipboard by dragging the object. In the toolbar, click the Open Utilities View button. Select the Clipboard tab and drag the object that you want to copy from the explorer view into the Clipboard tab within the utilities view.

Tip: To remove all the objects from within the clipboard, click Clear.