Windows

Troubleshooting: Error encountered when you install a fix pack with the Configuration Manager server or Help server running

During the installation of a WebSphere Commerce fix pack, certain files are not updated and the installation fails.

Problem

You encounter the following error message during the installation of a fix pack:
Update installation unsuccessful: The file file_name could not be updated.
Ensure the current user account has write permission for this file and all
files in the product installation location.

Solution

If you receive one or both messages, complete the following steps:

  1. Ensure that the following servers are stopped:
  2. Uninstall the fix pack from the system.
  3. Reapply the fix pack.