Troubleshooting: web activity expiry date is invalid

The default web activity expiry date is invalid when time zones are changed in the Management Center.

Problem

You might experience an error similar to the following snippet:

The date entered is invalid. Enter a date for the End date field.

Reason

The default expiry date that is assigned to web activities is 9999/12/31 11:59PM in the Eastern time zone.

If you change the time zone to an area with a higher offset, the expiry year passes 9999 and an error occurs because the year is within an invalid range.

Solution

This error is a known issue with the default sample data and occurs in the following starter stores:
  • Madisons starter store
  • Elite starter store
  • Introduced in Feature Pack 1MayUJoy starter store
  • Introduced in Feature Pack 1Brazil starter store
To resolve this issue:
  • Manually change the expiry dates so that the year does not pass 9999.
  • Feature Pack 5 or laterThis issue is resolved in the Aurora starter store default sample data.