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The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Troubleshooting
Management Center
If you encounter problems while using the Management Center, refer to the troubleshooting information to help determine the problem and find possible solutions.
With Chrome browser, certain pop-up (modal) windows do not open
In Management Center, certain modal windows do not open when you are using the Google Chrome browser.

Troubleshooting: With Chrome browser, certain pop-up (modal) windows do not open

In Management Center, certain modal windows do not open when you are using the Google Chrome browser.

Problem

The Window.showModalDialog() method is called to open these windows. However, this method is deprecated and browsers, such as the Chrome browser, are removing support for the method. Without support, the windows do not open. The following are examples of Management Center windows that are affected by this problem:

CKEditor window
The punch-out window to IBM Web Content Manager
The Edit Bi-directional Text window for text entry fields

Solution

For a workaround to re-enable the method for the Chrome browser, see this Mozilla Developer Network article.