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User Guide
The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Troubleshooting
Update Installer issues
If you encounter issues with the WebSphere Commerce Update Installer, refer to the following:
Supported product not detected error when using the Update Installer
If you are applying WebSphere Commerce Version maintenance, you must use the Update Installer downloaded from the WebSphere Commerce Support Web site. If you are applying any maintenance for WebSphere Application Server, you must use the Update Installer provided on the WebSphere Application Server Support Web site.

Troubleshooting: Supported product not detected error when using the Update Installer

If you are applying WebSphere Commerce Version maintenance, you must use the Update Installer downloaded from the WebSphere Commerce Support Web site. If you are applying any maintenance for WebSphere Application Server, you must use the Update Installer provided on the WebSphere Application Server Support Web site.

Problem

You attempt to use the WebSphere Application Server Update Installer to apply WebSphere Commerce maintenance, which results in the following error message:

CWUPDI0012E: A supported product could not be detected at the specified location

Solution

Reapply the maintenance package using the WebSphere Commerce Update Installer that is available from the WebSphere Commerce Update Installer download page.