Troubleshooting: Update Installer warning message during database update
When you are applying a fix pack to WebSphere Commerce instance, you can automatically apply database changes. If you select this option, the Update Installer might display a warning message.
Note: Before you apply a fix pack, ensure
that you always backup the WebSphere Commerce database.
Applying updates to the database associated with the instance "instance_name" failed or timed out. See the log file "<log_file>" and the topic "Update Installer warning message while updating the database".If you see this message, verify whether database updates completed successfully:
- Open the following file:
WC_installdir \logs\update\updatedb-instance_name.log
WCDE_installdir \logs\update\updatedb.log
- Go to the end of the file. Look for one of these messages:
- BUILD FAILURE
- Analyze the log file to determine why the database update process failed. Correct the problems; restore the WebSphere Commerce database, then manually run the database update. You must restore the database before you apply the same schema changes.
- BUILD SUCCESSFUL
- Ignore the Update Installer warning message. The database updates are complete and you can continue with the fix pack installation process.
![Feature Pack 7 or later](../../com.ibm.commerce.base.doc/images/FEP7plus.gif)
For more information about updating the database during the process to apply a fix pack, see updating the database manually.