AEX_Super_Users_Global_Admin_Console_Guide
The data contained in this document shall not be duplicated, used, or disclosed in whole or in part for any purpose. If a contract is awarded to chosen parties because of or in connection with the submission of this data, the client or prospective client shall have the right to duplicate, use, or disclose this data to the extent provided in the contract. This restriction does not limit the client’s or prospective client’s right to use the information contained in the data if it is obtained from another source without restriction. The data subject to this restriction is contained in all marked sheets.
Figure 1 – BigFix AEX Global Admin Console Sign-In Window 14
Figure 2 - BigFix AEX Global Admin Console SSO Login Screen 14
Figure 3 – BigFix AEX Global Admin Console Dashboard 15
Figure 4 - Provider’s Global Admin Console Dashboard 15
Figure 5 - Global Admin Console Home Page 16
Figure 6 - Global Admin Console Home Page (Cont.) 17
Figure 7 – Management Console 17
Figure 8 - Manage Bills and Billing Template 18
Figure 9 – Adding New Billing Template 19
Figure 10 – Add Billing Components 20
Figure 11 – Addition of Multiple Billing Components 21
Figure 12- Sample Billing Template 22
Figure 13 - Edit Billing Template 23
Figure 14 – Deleting Billing Template 23
Figure 15 - Managing Provider 24
Figure 16 – Adding Provider 25
Figure 18 – Editing Provider 28
Figure 20 – Adding Super Admin 29
Figure 21 – Deleting Super Admin/ Provider SPOC 30
Figure 22 – Managing Requests 30
Figure 24 – Managing Tenants 32
Figure 26 – Billing Management 34
Figure 27 – Billing Management 35
Figure 28 – Billing Components 36
Figure 30 – Create Billing Dashboard 37
Figure 31 – Configuring Tenants 38
Figure 32 - Configured Services for a tenant 38
Figure 33 - Configuring Instance 39
Figure 34 – Redirected to BigFix AEX Chat Instance 40
Figure 35 – Choose Channels 41
Figure 36 – Channel Configuration 41
Figure 37 – Setup Integrations 42
Figure 38 - API credentials for integration instance 43
Figure 39 – Integrate Integration 44
Figure 40 – Configure Tenant SSO 44
Figure 41 – Tenant SSO configuration page 45
Figure 44 – Billing Charges 47
Figure 45 - Tenant Billing Dashboard 48
Figure 46 - Provider Billing View 49
Figure 47 - Tenant Billing View 49
Figure 48 – Pie Chart for Pricing and Markup 50
Figure 49 – Manage Tenant Bills 51
Figure 50 - Creating Markup Billing for Tenants 51
Figure 69 – View Announcements 56
Figure 71 – Create Support Tickets 58
Figure 72 – Edit Support Tickets 59
Figure 73 Announcements & Changelog List Page 60
Figure 75 – Create Category 62
Figure 76 – Success Message 62
Figure 79 – Success Message 64
Figure 81 – Collection Page 66
Figure 82 – Create Collection Page 67
Figure 83 – Success Message 67
Figure 84 – Collection Page 68
Figure 85 – Edit Collection 68
Figure 86 – Success Message 69
Figure 87 – View Collection 69
Figure 89 – Create Category 72
Figure 90 – Success Message 73
Figure 92 – Solution Category 74
Figure 93 – Success Message 74
Figure 95 – Confirmation Message 75
Figure 96 – Success Message 76
Figure 98 – Create New Solution 77
Figure 99 – Success Message 78
Figure 102 -Success Message 80
Figure 103 – Solution Page – View Icon 80
Figure 104 - View Solution Page 81
Figure 106 – Confirmation Message 82
Figure 107 – Success Message 82
Figure 111 – Create Solution Message Page 84
Figure 112 – Success Message 84
Figure 113 – Edit a Solution Message 85
Figure 114 – Success Message 85
Figure 115 – Ready to Publish 86
Figure 116 - Success Message 86
Figure 117 – Published Solutions 87
Figure 118 - Published Status 87
Figure 119 – Unpublishing a Published Solution 88
Figure 120 – Success Message 88
Figure 121 – Ready to Publish for OneClick 89
Figure 122 - Submitted Status for Oneclick 89
Figure 123 - Ready to Publish Solution Section 90
Figure 124 – Success Message 90
Figure 125 - Published Solutions Section for Optimization 91
Figure 126 – Published Status in the Automation module 91
Figure 127 – Click to Unpublish to Edit a Solution 92
Figure 128 – Success Message 92
Figure 129 - Ready to Publish Solution Section for Optimization 93
Figure 130 – Submitted status in the Automation Module 93
Figure 131 - Ready to Publish Solution Section for Protect and Restore 94
Figure 132 – Success Message 94
Figure 133 - Published Solutions Section for Protect and Restore 95
Figure 134 – Published Status in the Automation Module 95
Figure 135 – Click to Unpublish to Edit A Solution 96
Figure 136 – Success Message 96
Figure 137 - Ready to Publish Solution Section for Optimization 97
Figure 138 – Submitted status in the Automation Module 97
Figure 139 – Manage Settings 98
Figure 140 – Manage Content 98
Figure 141 – Download Sample JSON 99
Figure 142 – Success Message 99
Figure 143 – Manage Content Page 100
Figure 145 - Success Message 101
Figure 147 – Signing Out of the Global Admin Console 102
Table 2 - Roles and Permissions 13
Table 3 - Views of Global Admin Console 16
Table 4 - Billing Components Fields 19
Table 7 – Create Tenant Fields 33
Table 8 - Billing Components Fields 35
Table 9 – Manage Tenant SSO 44
Table 10 – Tenant Billing Template 52