Edit Agent

To edit the details of an agent, the supervisor needs to follow the below steps:

  1. On the Agent Assist page, click on the edit icon corresponding to the agent whose details are to be edited.
  1. Fill out the required information and click on the "Edit" button.
Figure 1. Figure 8 – Edit Agent
C:\Users\username\AppData\Local\Microsoft\Windows\INetCache\Content.MSO\19CB9F39.tmp
  1. User gets a success message as follows:
Figure 2. Figure 9 - Success Message
C:\Users\username\AppData\Local\Microsoft\Windows\INetCache\Content.MSO\2835FEAF.tmp