Delete Agent

To delete an agent, the supervisor needs to follow the below steps:

  1. On the Agent Assist page, click on the delete icon corresponding to the agent to be deleted.
  2. When prompted, click OK to confirm or click Cancel to cancel the delete action.
Figure 1. Figure 10 – Confirmation Message
C:\Users\username\AppData\Local\Microsoft\Windows\INetCache\Content.MSO\628D6B95.tmp
  1. On selecting OK, the following success message pops up. Click Ok to complete:
Figure 2. Figure 11 – Success Message
C:\Users\username\AppData\Local\Microsoft\Windows\INetCache\Content.MSO\CDB6F76B.tmp