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Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
Remote Control Target Users Guide
BigFix® Remote Control Target for macOS V10 Update 6
Remote Control V9.1.4 introduces support for target users who are using macOS devices.
Troubleshooting
Target screen not visible or input not working from the Controller on macOS
Reset the macOS permissions to ensure that the Remote Control Target or On-Demand Target can work correctly.

Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
- Release notes
  A summary of changed or new features and enhancements included in BigFix Remote Control.
- Remote Control Installation Guide
  By using Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
- Remote Control Administrators Guide
  This guide is for users who want to administer Remote Control.
- Remote Control Console User Guide
- BigFix Remote Control Controller Users Guide
- Remote Control Target Users Guide
  - Remote control target overview
  - Tasks you can do from the target icon
  - The target interface
  - Accepting session actions
  - Hiding applications
    Before accepting a remote control session, you can hide any applications on your system that you do not want the controller user to see.
  - Starting a remote control session that uses a broker
    When your system is on the internet, a controller user can start a remote control session that uses a broker to make the connection to your system. To connect to the session, you must enter a connection code.
  - Disconnecting from a remote control session
  - Using the command-line to send actions to the target GUI
    Now, you can send actions to the target GUI simply through the command-line.
  - Auditing
    Remote control session events are saved for auditing purposes if the AuditToSystem policy is enabled for the session.
  - BigFix® Remote Control Target for macOS V10 Update 6
    Remote Control V9.1.4 introduces support for target users who are using macOS devices.
    - Starting the BigFix® Remote Control Target for macOS
      After you install the BigFix® Remote Control Target for macOS, start the Remote Control Target application.
    - BigFix® Remote Control Target for macOS menu bar
      When you click the Remote Control target icon in the Dock, the menu bar displays the following menu options.
    - The BigFix® Remote Control Target for macOS toolbar
      A floating toolbar is available for the BigFix® Remote Control Target for macOS. Various options are available in the toolbar. For example, to disconnect from a session, switch session mode, and send files to the controller.
    - Entering a connection code to connect to a broker session
      The BigFix® Remote Control Target for macOS can participate in remote control sessions that use a broker to make the connection. Use the following method to enter the connection code to connect to the session.
    - Disconnecting from a session on a mac OS device
      When a controller is connected to your computer in a remote control session, you can disconnect in the following ways.
    - Enable the required macOS permissions on Remote Control target version V10
      When a session is established for the first time, to view the screen and control a macOS Target/On-demand Target, enable Accessibility and Screen Recording permissions.
    - Enable the required macOS permission on Remote Control Target version V10 IF0001 or later
      When a session is established for the first time, to view the screen and control a macOS Target/On-demand Target, enable Accessibility and Screen Recording permissions.
    - Troubleshooting
      - Target screen not visible or input not working from the Controller on macOS
        Reset the macOS permissions to ensure that the Remote Control Target or On-Demand Target can work correctly.
  - BigFix® Remote Control Target for macOS V10 Update 7
    Remote Control Version 10 Update 7 introduces Managed Session mode support for Remote Control Target on macOS devices. This version of macOS targets support the full set of Remote Control session capabilities Managed, Peer-to-Peer, Unattended and On-Demand. The previous versions of Remote Control Target for macOS were only able to support Peer to Peer and On-Demand session modes.
  - Privacy Mode and Input Lock
    Enable Privacy Mode to hide the screen contents at the Remote Control Target.
- Remote Control On-demand Target Guide
  Use Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V10 Readme

Target screen not visible or input not working from the Controller on macOS

Reset the macOS permissions to ensure that the Remote Control Target or On-Demand Target can work correctly.

Before you begin

If you are using the Remote Control Target application close it.
Note: If you close the Remote Control On-demand Target application you cannot reset the permissions, because the application is deleted from the disk automatically after the session termination and the system does not recognize the bundle ID.
If you are using the Remote Control On-demand Target application leave it open.

About this task

If the remote screen of the Target is not visible from the Controller or you cannot control the remote Target from the Controller (a cross is showed instead of the mouse pointer), then:

Check if the problem is due to the sleeping policies of the OS. In this case, for more information, see Getting control of a mac OS target after the screen is locked.
Check if the required permissions are enabled as explained in Enable the required macOS permissions on Remote Control target version V10.

If the permissions are enabled, and if you still experience the same problem (especially after you upgraded from version 9.1.4.xxxx to version 10.0.0.xxxx) perform the following steps:

Procedure

Close the System Settings application.
Open the Terminal application.
Run the following command: sudo tccutil reset All com.bigfix.remotecontrol.target or sudo tccutil reset All com.bigfix.remotecontrol.odt
Restart the computer.
Open the Remote Control Target or Remote Control On-demand Target application again.
Enable the permissions again as explained in Enable the required macOS permissions on Remote Control target version V10.