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Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
Remote Control Target Users Guide
Tasks you can do from the target icon

Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
- Release notes
  A summary of changed or new features and enhancements included in BigFix Remote Control.
- Remote Control Installation Guide
  By using Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
- Remote Control Administrators Guide
  This guide is for users who want to administer Remote Control.
- Remote Control Console User Guide
- BigFix Remote Control Controller Users Guide
- Remote Control Target Users Guide
  - Remote control target overview
  - Tasks you can do from the target icon
  - The target interface
  - Accepting session actions
  - Hiding applications
    Before accepting a remote control session, you can hide any applications on your system that you do not want the controller user to see.
  - Starting a remote control session that uses a broker
    When your system is on the internet, a controller user can start a remote control session that uses a broker to make the connection to your system. To connect to the session, you must enter a connection code.
  - Disconnecting from a remote control session
  - Using the command-line to send actions to the target GUI
    Now, you can send actions to the target GUI simply through the command-line.
  - Auditing
    Remote control session events are saved for auditing purposes if the AuditToSystem policy is enabled for the session.
  - BigFix® Remote Control Target for macOS V10 Update 6
    Remote Control V9.1.4 introduces support for target users who are using macOS devices.
  - BigFix® Remote Control Target for macOS V10 Update 7
    Remote Control Version 10 Update 7 introduces Managed Session mode support for Remote Control Target on macOS devices. This version of macOS targets support the full set of Remote Control session capabilities Managed, Peer-to-Peer, Unattended and On-Demand. The previous versions of Remote Control Target for macOS were only able to support Peer to Peer and On-Demand session modes.
  - Privacy Mode and Input Lock
    Enable Privacy Mode to hide the screen contents at the Remote Control Target.
- Remote Control On-demand Target Guide
  Use Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V10 Readme

Tasks you can do from the target icon

When the Remote Control target software is installed, the target icon is visible in the taskbar.

Rolling the mouse over the icon

You can roll the mouse pointer over the icon to display the computer name, IP address, and FIPS status of the target.

Right-clicking the icon

You have the following options when you right-click the icon:

Open Remote Control - Target: Use this option to display the target interface. For more information about the interface, see The target interface.
About: Use this option to display the version number of the currently installed target software.
Note: The version number is useful for reporting connectivity issues to HCL software support.
Online help: Use this option to access the Remote Control online documentation.
Connection info: Use this option to display the target computer name and IP address.
Report status to server: Use this option to force the target to contact the server and report its status to it.
Who is connected?: Use this option to display the user ID of the controller user and the IP address and MAC address of the controller system that established the remote control session.
Note: This option is available only during a remote control session.
Disconnect: Use this option to disconnect the target from any remote control session.
System Information: Use this option to generate a sysinfo.txt file, which contains information about the target such as computer name, vendor, model, IP address, and running processes. The file is displayed in a text file.
Transfer folder: Use this option to open the folder that is used for transferring files to and from the server.
Enter connection code: Use this option to enter the connection code that is required to start a session through a broker. For more information, see Starting a remote control session that uses a broker.

Double-clicking the icon

Double-click the icon to open the target interface. For more information, see The target interface.